Mercedes-Benz of Austin

Service with Chase and Oscar I took my brand new GL350 in for a back seat seat belt malfunctuon on Wednesday. I was immediately welcomed by the service guys outside and escorted t I took my brand new GL350 in for a back seat seat belt malfunctuon on Wednesday. I was immediately welcomed by the service guys outside and escorted to the loaner counter with Oscar Becerra. It was 7:45 a.m. and Oscar was in a great mood. He pulled up my information and remembered me and my husband Sam from many years ago. Personalized customer service makes such a hugs difference and Oscar is obviously a valued member of your team! Once all my loaner worker was completed, Oscar introduced me to Chase. He asked the right question, he never promised me a quick fix, but explained how serious Mercedes Benz takes safety and therefore my car would take top priority. Larer that same afternoon I received a call from Chase informing me that he had the seatbelt completely replaced. I was delighted and surprised at how quick the whole process was. Thank you to your team. Kind regards, Genevieve Cardozo 5128017954 More

Wade wells Wade makes all the difference in my experience with Mercedes Benz. He is super at his job! He has made my situation with my 2015 s550 tolerable, my ca Wade makes all the difference in my experience with Mercedes Benz. He is super at his job! He has made my situation with my 2015 s550 tolerable, my car has been trouble since I bought it. One issue after another and it has been in service almost once a month. More

10+ years of great sales and service! We've been dealing with Mercedes Benz of Austin for over 10 years. We've bought numerous cars & SUV's through them and have used them for regular mai We've been dealing with Mercedes Benz of Austin for over 10 years. We've bought numerous cars & SUV's through them and have used them for regular maintenance service as well as major repairs/updating on older high mileage cars or damage we've incurred. Without a doubt, we have always had excellent service and results when dealing with MBofA. I've taken out of warranty vehicles to other "MB" service garages to get 2nd opinions of repairs needed and costs of repairs...MBofA has always been spot on in diagnosis and actually fairer on costs than non-MB shops who are MB specialists. Excellent performance from WC Wright (sales) && Ron Odom (service). AAA+++++ More

Fantastic service experience The entire service department is to be commended. Mercedes Benz of Austin collectively makes its customers feel prioritized and communicate openly, ho The entire service department is to be commended. Mercedes Benz of Austin collectively makes its customers feel prioritized and communicate openly, honestly and regularly. For that reason, it's the only place I'll trust my vehicle to be serviced in Texas. More

Always great and dependable service! Drove in with a slow leak and the service department looked at it and analyzed the problem immediately. Had a new tire and was back on the road before Drove in with a slow leak and the service department looked at it and analyzed the problem immediately. Had a new tire and was back on the road before dinner. More

Fantastic service provided by Wade & Bobbie For the past 6 years that we've owned our Mercedes Benz we have enjoyed great service from Mercedes Benz of Austin. My service consultant, Wade has th For the past 6 years that we've owned our Mercedes Benz we have enjoyed great service from Mercedes Benz of Austin. My service consultant, Wade has the best listening skills and follow up regarding my MB and has the most reliable follow through with updates on the service process and readiness of my car. He even calls and checks back with me a day or two after I've picked my car up to confirm that all is well and I'm happy with it. Bobbie is also very helpful in processing a loaner car for my use. More

Longer than expected Was told it would take 3-4 hrs. After 6 hrs they finally finished. Everyone was very nice. 6 hours for a brake repair is far to long. Was told it would take 3-4 hrs. After 6 hrs they finally finished. Everyone was very nice. 6 hours for a brake repair is far to long. More

Great customer service experience The service was great, no waiting. they had the loaner car and paper work ready for my signing when I arrived. And cleaned my vehicle as well. The service was great, no waiting. they had the loaner car and paper work ready for my signing when I arrived. And cleaned my vehicle as well. More

Service Great customer service. Chase is always professional, honest and knowledgeable --going the extra mile to insure customer satisfaction. Oscar B is als Great customer service. Chase is always professional, honest and knowledgeable --going the extra mile to insure customer satisfaction. Oscar B is also easy to work with always has a loaner ready. Thank you Chase and Oscar!! More

Excellent...again! Everyone is wonderful from our service manager, Ron to Bobbie with the loaner car department. This is a huge reason I will keep buying Mercedes! Everyone is wonderful from our service manager, Ron to Bobbie with the loaner car department. This is a huge reason I will keep buying Mercedes! More