Mercedes-Benz of Austin

My Service Advisor Minh Fogel is very knowledgeable and professional. Always take a time does such a good customer service. Even I have a question about somethi Advisor Minh Fogel is very knowledgeable and professional. Always take a time does such a good customer service. Even I have a question about something and write e-mail she always respond. Sometimes when I get loaner the lady working at the desk is very slow and that really bothers me. Especially in the morning we got to back to work. Last time I was waited for a while and I ask her later on she gave a wrong key. More

service on a tire Outstanding customer service was provided! Minh was very knowledgeable and professional with all the questions I had related to my servicing needs. Th Outstanding customer service was provided! Minh was very knowledgeable and professional with all the questions I had related to my servicing needs. Thanks so much for a great experience! More

Service experience Great service as usual! Everyone was attentive and they gave me a great loaner! The work was done quickly and without any expensive surprises. Thanks Great service as usual! Everyone was attentive and they gave me a great loaner! The work was done quickly and without any expensive surprises. Thanks for a great experience. More

Stay away Horrible experience at Mercedes Benz Austin with Scott Cuny. Do yourself a favor and take your car anywhere but here! This team completely sabotaged m Horrible experience at Mercedes Benz Austin with Scott Cuny. Do yourself a favor and take your car anywhere but here! This team completely sabotaged my vehicle to the point it would no longer run after a routine oil change. More

Always treated like family at MY of Austin The staff there from the time I arrive are always courteous and professional. The transition from my car to the loaner car is always quick and stress The staff there from the time I arrive are always courteous and professional. The transition from my car to the loaner car is always quick and stress free. I gave the 5 star rating primarily because my experience with MY of Austin is always stress free and I really appreciate that. More

Great customer service My car was making some noises and had a defective visor and was repaired within 2 business days. Another great service appointment by MErcedes Benz o My car was making some noises and had a defective visor and was repaired within 2 business days. Another great service appointment by MErcedes Benz of Austin. More

My service tech was very knowledgeable and helpful. The roadside assistance is topnotch. The tech knew about Mercedes vehicles and was very helpful. This is much better than a generic roadside assista The roadside assistance is topnotch. The tech knew about Mercedes vehicles and was very helpful. This is much better than a generic roadside assistance service. More

Great Experience! Everything from the moment I walked in on Saturday morning was professional, friendly and top shelf customer service. Scott my customer service rep ac Everything from the moment I walked in on Saturday morning was professional, friendly and top shelf customer service. Scott my customer service rep actually drove my car to understand the condition I was describing. It was taken care of and buttoned up on time for my trip. Best auto customer service I've received in a long time. Joe Capriotti More

Great Service Mercedes of Austin has a great service department. I heard a little rattle. They went on a test drive until it could be duplicated. Let's just say tha Mercedes of Austin has a great service department. I heard a little rattle. They went on a test drive until it could be duplicated. Let's just say that took awhile. Even so, they spent a day chasing down the rattle to make sure it wouldn't happen again. The rattle was insignificant, but they want the car to be perfect and di what it takes to make it happen. More

Amazing experience. Annie was nothing short of spectacular. I just moved down from New Jersey and happy to have a dealer like this by me. She was very helpful and courteo Annie was nothing short of spectacular. I just moved down from New Jersey and happy to have a dealer like this by me. She was very helpful and courteous. She answered all my questions happily and make it a very pleasurable experience. Would definitely recommend. More