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Mercedes-Benz of Austin
Austin, TX
1,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,317 reviews
November 16, 2016
Very pleased We were very pleased with our experience, as we were in our Sept purchase..Fouad was very professional, cordial, and thorough, as were all staff invol We were very pleased with our experience, as we were in our Sept purchase..Fouad was very professional, cordial, and thorough, as were all staff involved. We would certainly recommemd Fouad and Mercedes Benz of Austin to our friends. Noticing the question below concerning "being left alone for more than 5 min", if we were, it was not seen as a negative...but rather as a few moments to talk over the big decision we were deliberating, and a welcomed opportunity for that. More
by Mimij
Employees Worked With
Dan Boone, Glenn ?? ( for our indoctrination), Fouad Batlouni, Rhonda Zanka
November 04, 2016
Phone transaction I bought a warranty extension on my new car over the phone without any issues; M-B of Austin had been recommended for its competitive pricing on this I bought a warranty extension on my new car over the phone without any issues; M-B of Austin had been recommended for its competitive pricing on this "add-on." More
by jgv
Employees Worked With
Bret Liming
October 18, 2016
Good Professional Doing Good Work My wife and I have purchase many different cars. Working with the people of Mercedes Benz of Austin was truly one of a kind. From the moment we walk i My wife and I have purchase many different cars. Working with the people of Mercedes Benz of Austin was truly one of a kind. From the moment we walk in the dealership everyone was nice ,professional and just willing to help. The entire process was top of the line for dealerships and I will recommend them to all my friends. Great organization. Our sale person Stacey Olmstead knowledge, professionalism and knowledge of the car we looked at was outstanding. She researched things for us and just stayed on top of the entire process which made it very nice to say the least. She's a great asset to the Mercedes Benz of Austin team. More
by VK ROB
Employees Worked With
Stacey Olmstead, Patrick Rodriguez
October 13, 2016
Led on for more than a week I saw a previously owned GLS 450 4matic on cars dot com , with about 4,000 miles. I inquired on october 4th and started speaking with Nicholas An I saw a previously owned GLS 450 4matic on cars dot com , with about 4,000 miles. I inquired on october 4th and started speaking with Nicholas Andrews and expressed that the wife and I loved the car and the price he gave to us. This is when things started to get strange. He REFUSED to take a down payment on the vehicle. I told him I was flying in from another state in order to pick up the car so I wanted to make sure no one else bought the car , again allegedly not possible for this car as it was too "highly sought after". After this he told me they do not accept checks? Really ? A car dealer doesn't accept certified funds from TD bank .... the manager has to sign off on it himself ! I knew something was up , so I told him to keep my check until the funds cleared ! This is some sort of discrimination. He asked me if I could wire instead and I said I have no problem doing that. He also tells me there's additional documents that I would need which he doesn't send me . I have to call again on oct 13th only to find out from the secretary that they cannot sell me the vehicle due to where I live. WHAT? I told you on the 4th I lived in North Carolina . You're telling me Mr. Boynton had no idea about this deal until today ? Why would you string me and my wife for so long , what do you get out of this ? Please do not do business with Nicholas Andrews , please stay away from Mercedes Benz of Austin. More
by DKaster
Employees Worked With
Andy Boynton, Nicholas Andrews
June 07, 2016
Service that comes to you! My 10k service was due and I made arrangements to come in to the dealer. However, since I live west of Dripping Springs, out in the country, schedulin My 10k service was due and I made arrangements to come in to the dealer. However, since I live west of Dripping Springs, out in the country, scheduling a trip to the dealer wasn't a 10 minute exercise. I planned to drive in on a day I could afford to spend the majority of my time on the roads of Austin. I wasn't looking forward to it. However, I received a call from Jake with MB Austin to suggest I take advantage of their personal service at my home! I immediately took them up on the offer after I called to be sure that he was aware that I lived an hour away. He assured me I was exactly the customer the service was designed for. So, Jake showed up at my house, performed the service on my GLK and took care of everything in under an hour. I was so pleasantly surprised at the level of personal service from Jake backed by the team at MB Austin. I'll never shop anywhere else!! More
by Shannon Woodruff
Employees Worked With
James (Jake) Patterson
April 28, 2016
Reva Hope is easy to rave about We were so lucky to come across Reva Hope at this location. She's such a delight and honestly works with you through the process. I had only a few m We were so lucky to come across Reva Hope at this location. She's such a delight and honestly works with you through the process. I had only a few minutes to walk their lot and return to work for meetings. We got a call from Bonnie who set us up an appointment. We met with Andy who introduced himself and left us to Reva. She's such a gem and will send all our friends and coworkers to her. She kept us updated via email and text. When we returned all the time consuming paperwork was completed which made it a wonderful experience. I'm sure everyone on the team is great. But if you want the extra mile and a seamless experience ask for Reva Hope More
by HCMPGUY
Employees Worked With
Reva Hope
April 05, 2016
System Check My car refused to remain in idle after a fresh start. When it became more frequent I immediately scheduled and appointment at the dealership because My car refused to remain in idle after a fresh start. When it became more frequent I immediately scheduled and appointment at the dealership because it is a trusted service from past experience. More
by MzMB2
Employees Worked With
Ron Odom
February 21, 2016
Great service. Thanks for a great experience. They went above and beyond and retrieved miss placed items in console. A big Thank You to Minh Fogel in the service d Thanks for a great experience. They went above and beyond and retrieved miss placed items in console. A big Thank You to Minh Fogel in the service dept. More
by caddison
Employees Worked With
Minh Fogel
December 26, 2015
Great First-Timer Experience I had been looking for a new car for almost a year and had visited dealerships all over Austin. I started noticing GLA's around town and thought I sho I had been looking for a new car for almost a year and had visited dealerships all over Austin. I started noticing GLA's around town and thought I should test drive one. Having never been to a Merdeces dealership and not being familiar with the brand I was a bit intimitated by the whole thing and was quite nervous when I pulled up for my appointment. Mark Hakim put me at ease as soon as I walked in though and made the whole experience a very enjoyable one. Not only is he warm, friendly, smart and a good listener, he is also very knowledgable about the product and was never without an answer to my one million questions. His demeanor and attentiveness allayed my anxiety about the whole process and I feel a bit like I have gained a new friend. I'm head-over-heels in love with my new GLA and look forward to working with Merceds-Benz of Austin for my next new car experience. More
by MBfirsttimer
Employees Worked With
Mark Hakim
November 13, 2015
I have lost count of ho many cars Ray has sold me.. Mercedes makes a great car, but not all Mercedes dealerships are created equal. It's the people that make Mercedes-Benz of Austin better than every ot Mercedes makes a great car, but not all Mercedes dealerships are created equal. It's the people that make Mercedes-Benz of Austin better than every other Mercedes Dealership. I have had the same salesman for 10+ years. I don't remember how many cars I have bought from Ray Terranella, but he has gone out of his way to get me what I want every time. This time, he searched the country for a Mille Miglia Edition SL and had it ready to deliver 2 days after I asked for it. Glenn took the time to show me the new features and set up my MBrace account. Glenn Mayhugh knows the ins and outs of these cars better than the engineers who designed them. Don Rollish got me rates better than I expected and had me out the door in my new car in no time. These guys take all the hassle and anxiety out of car buying. It was more like spending a couple hours with old friends than negotiating for a new car. It's the people that make all the difference. Rick Culleton More
by RickCulleton
Employees Worked With
Glenn Mayhugh, Ray Terranella
