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Mercedes-Benz of Austin

Austin, TX

4.6
1,317 Reviews

6757 Airport Blvd

Austin, TX

78752

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Showing 1,317 reviews

February 24, 2017

Excellent Service I continually find the service and staff to be first-rate. They are timely, courteous and experienced. They work hard to return the car to peak cond More

by Mb350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, in the service dept., Annie Daniel
Mar 08, 2017 -

Mercedes-Benz of Austin responded

Thank you so much for the review. Your thoughtful and descriptive review reaffirms that we are heading in the right direction and it helps other community members know what we are all about! Happy cruising and we look forward to seeing you back next time. -The Team at Mercedes-Benz of Austin

February 23, 2017

Excellent and Professional Mercedes-Benz of Austin is Great! From the time of arrival to leaving I was treated promptly in a professional manner. I love Mercedes Benz and I l More

by Phara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benton
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We're so happy to hear this, Phara! It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence. We'll pass the compliments along to Kevin, too. Happy cruising in your Mercedes-Benz and we look forward to serving you again next time. -The Team at Mercedes-Benz of Austin

February 21, 2017

They make it easy to buy a car I had done research and decided on the model Mercedes that met my needs. They worked are to come as close as possible without ordering a car. More

by Shopper SAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Cronk, Keith (technology), Andrew Burrow, Rhonda Zanka, Scott Tinney
Mar 08, 2017 -

Mercedes-Benz of Austin responded

Congratulations on the purchase, Sam! We appreciate you taking the time to write up a review and wish you the very best. -The Team at Mercedes-Benz of Austin

February 17, 2017

Great Service I am on my 4th Benz 2nd from this dealership. They have always been professional. The entire experience over the last 14 years has been outstanding. More

by wturner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Ladermann
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We believe that every customer deserves a first class experience, William. Thank you for your continued support over the years and we look forward to continuing to serve you for many more years to come. -The Team at Mercedes-Benz of Austin

February 17, 2017

Excellent care from Brian and all the members of MB Austin My car required a Service A. After Brian contacted me it was scheduled and done. My wife had to leave town to care for her mom for a medical emergen More

by Talon38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in service: 5 Stars, Andrew Burrow
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We're grateful that you you took the time to share your experience in the form of a review. Our staff is always working towards the common goal of exceeding customer expectations and it sounds like Brian and Andrew hit the mark! We're conditioned to go the extra mile for our customers and we appreciate you taking notice. We wish you and your family well wishes and look forward to the opportunity to serve you again. -The Team at Mercedes-Benz of Austin

February 13, 2017

Outstanding Service Peter at Mercedes of Austin was awesome! He did a great job of helping us find just the right car. Never pushy and very patient. Highly recommend P More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett was also very nice and helpful., Peter Mendive
Mar 08, 2017 -

Mercedes-Benz of Austin responded

Congratulations on finding the right car, Mary! We do our best to steer clear of high-pressure sales tactics because we believe that purchasing a vehicle should be fun and exciting. Thanks so much for taking notice of our efforts and writing us a review! Happy cruising. :) -The Team at Mercedes-Benz of Austin

February 09, 2017

Fast/Efficient and not pushy Chris was my sales guy and I highly recommend him. He knew the cars, taking time to show me everything in their inventory matching my preferences. H More

by Angus73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember the finance guy, he was cool too, had worked there since the 70's!, Chris Hernandez
Mar 08, 2017 -

Mercedes-Benz of Austin responded

This review is music to our ears! Thanks for taking the time to share your experience with us. It's kind words and compliments that reaffirm our dedication to each customer. Happy cruising in your new set of wheels and we wish you the best! -The Team at Mercedes-Benz of Austin

February 05, 2017

Gl 450 experience Had to schedule service 2 weeks in advance to secure loaner. Service was performed as discussed and car was completedon time. Wade Wells communicated More

by Tparker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We're glad to hear everything went smoothly! We appreciate your patience with the loaner situation and look forward to serving you next time. -The Team at Mercedes-Benz of Austin

February 04, 2017

Good job! All was completed as expected....great loaner car....they worked with me on my price quote, and all were pleasant and very responsive. Thank you! It More

by Pagtx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Odom
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. It is through feedback like yours full of encouragement that we renew our commitment to always trying our best for customers like you. Thank you for the review and best wishes. -The Team at Mercedes-Benz of Austin

February 01, 2017

airbag recall the work was done on time and Minh Fogel went the extra and pointed out front tire wear and talked to me about my options. Very thankful More

by Jason Heyse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Minh Fogel
Mar 08, 2017 -

Mercedes-Benz of Austin responded

Thanks for the great review, Jason! We're lucky to have advisors like Minh who are passionate about assisting customers like you. :) We look forward to serving you next time! -The Team at Mercedes-Benz of Austin

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