Mercedes-Benz of Austin

Professional & Timely Everyone associated with my car's service was professional and friendly. The works was completed timely and the communication was great. Would highl Everyone associated with my car's service was professional and friendly. The works was completed timely and the communication was great. Would highly recommend to anyone. More

Service Wade and Jesse are awesome. Great timely service. Car loaner program always a plus. Wade always breaks everything down for me and is very patient. Wade and Jesse are awesome. Great timely service. Car loaner program always a plus. Wade always breaks everything down for me and is very patient. More

Very Good Service has always been excellent for the two Mercedes I bring in for service. At times I get surprised by the cost of service and parts replacement. Service has always been excellent for the two Mercedes I bring in for service. At times I get surprised by the cost of service and parts replacement. More

Fixed! Car tells me the right tail light is burned out. I call service and come in the next day. I take the car in have a couple of donuts and coffee then Car tells me the right tail light is burned out. I call service and come in the next day. I take the car in have a couple of donuts and coffee then away in a fixed, clean car. Painless and Perfect. More

MB AUSTIN Wade was great. Really kept me in the loop with all of the progress on my car. My wheels looked brand new again as if nothing ever happened to them. V Wade was great. Really kept me in the loop with all of the progress on my car. My wheels looked brand new again as if nothing ever happened to them. Very impressed with the quality of work! More

"Check engine light" went on 2 weeks into ownership Two weeks after buying my new MB, the 'check engine' light came on. I was disturbed that something had gone wrong so quickly. The woman who answered Two weeks after buying my new MB, the 'check engine' light came on. I was disturbed that something had gone wrong so quickly. The woman who answered the phone got me an appointment for the next day, with Wade Wells. Wade was very pleasant and accommodating, and got me into a loaner, so I wouldn't have to wait. He called me later that day, to let me know my car was ready. He explained exactly what the problem was, and they have hopefully resolved it for good. My one hesitation in giving a 5-star review is that I had a question about how to turn off the radio so it didn't blare into life every time I started the ignition, and no one around the service area seemed to know how to resolve it. I thought that was a little weird. Wade did come back out to the car with me, and figured it out. I am wondering if your staff stays completely up to date with all the technology that gets put into these cars. Other than that, I'm glad Wade is my advisor, and recommend him--and your dealership--highly. As an aside, the salesman--Ausaf Hussain--was fantastic, as well. Thank you! More

Make customer feel good I like the way the service people treat the customers. I understand sometime unexpected issues can happen. In my case the service was delayed by somet I like the way the service people treat the customers. I understand sometime unexpected issues can happen. In my case the service was delayed by something. But Briana and Nick handled it very nicely so that we were happy about the result! Thank you. More

Annie provided excellent service! Annie and her team provided awesome service while I was in for my brake and oil change service. she set proper expectations, and was even able to take Annie and her team provided awesome service while I was in for my brake and oil change service. she set proper expectations, and was even able to take care of my state inspection ! More

Heath is the best! Heath is the most professional salesmen I have ever worked with! He is absolutly an asset to your company!! I will alway work with Heath he is the Heath is the most professional salesmen I have ever worked with! He is absolutly an asset to your company!! I will alway work with Heath he is the best! More

Great Traveling had problem. Dealership provided loaner car during repair. All service people great. Thanks to Briana she made a stressful time a lot bett Traveling had problem. Dealership provided loaner car during repair. All service people great. Thanks to Briana she made a stressful time a lot better. Thank you for your care!! More