Mercedes-Benz of Austin

A service for my 2013 E350 I enjoyed meeting Shawn Grant. Everyone was kind and helpful from drive-in to drive-out. It is obvious your team is committed to serving the custom I enjoyed meeting Shawn Grant. Everyone was kind and helpful from drive-in to drive-out. It is obvious your team is committed to serving the customers needs. Thank you. More

Welcoming and Professional!!! Over all my husband and i were impressed by the entire staff from beginning to end. We were greeted by a nice guy in the very beggining that les us to Over all my husband and i were impressed by the entire staff from beginning to end. We were greeted by a nice guy in the very beggining that les us to Anna! Anna was professional and patient with my needs. She is a very detailed and just took her time. Being in sales myself you have to earn someone trust to make sure the process feels refined and not rushed. To Anna and her team thank you for making me a happy owner of my dream car. And thank you for taking care of people the right way! More

Great experience Ray continued to work with me until I finally decided what model I wanted !!! He was always courteous and positive !!! I would certainly tell friends Ray continued to work with me until I finally decided what model I wanted !!! He was always courteous and positive !!! I would certainly tell friends to ask for Ray . More

Great service and fast Great service, love the online feature to schedule service and loan car. I liked the loaner car and how new and pretty it was. Nice clean car that I Great service, love the online feature to schedule service and loan car. I liked the loaner car and how new and pretty it was. Nice clean car that I picked up More

Great salesman made the process enjoyable Heath Bracken was a phenomenal sales person that we were lucky to randomly get as our sale representative. I'd ask for him if you are looking for a Me Heath Bracken was a phenomenal sales person that we were lucky to randomly get as our sale representative. I'd ask for him if you are looking for a Mercedes. Why did we like him so much? He knew the vehicles, but when we had a couple questions he wasn't sure of he researched the answer and provided it to us either right then and there or with a follow up text or call the next day even. He didn't use any pressure sales tactics. He followed through on every promise he made us and provided a just right level of contact while we waited on our demo car to be made ready for us. More

Absolutely Fabulous!! Our experience purchasing new car FANTASTIC! It was an upgrade, selected new vehicle, trade in vehicle appraised/compensated quickly. The whole experi Our experience purchasing new car FANTASTIC! It was an upgrade, selected new vehicle, trade in vehicle appraised/compensated quickly. The whole experience just fabulous! Jesse Jimenez made sure we were taken care of completely and as always Mercedes Benz of Austin crew just wonderful people. Thanks again for your time/patience Jesse Jimenez. We rate our whole experience out of 5 stars a 5!!!! More

excellent My experience with Rob Burge is great. Staff is always very helpful, staff is knowledgeable. I would definitely recommend this dealership to others. My experience with Rob Burge is great. Staff is always very helpful, staff is knowledgeable. I would definitely recommend this dealership to others. Thank you More

Service Great and quick service! Annie is awesome! I waited for my car and it didn't take long at all. I would recommend Mercedes on Airport! Great and quick service! Annie is awesome! I waited for my car and it didn't take long at all. I would recommend Mercedes on Airport! More

Recall on our 2017 SLC 300 We live out of town so it is so helpful that this store from sales to service is very accommodating. Wade Wells has been our service rep for probably We live out of town so it is so helpful that this store from sales to service is very accommodating. Wade Wells has been our service rep for probably 25 years. More

Brian Smith has excellent customer service We were from out of town and were treated as if we bought car from Austin,Tx. As far as service dept is concerned, we highly recommend We were from out of town and were treated as if we bought car from Austin,Tx. As far as service dept is concerned, we highly recommend More