Mercedes-Benz of Austin

Replaced seat cover As always, service was great. We don't go anywhere else for service and always look to the Mercedes team in Austin for advice. Wade is always professi As always, service was great. We don't go anywhere else for service and always look to the Mercedes team in Austin for advice. Wade is always professional. More

Door lock issue Everything was excellent....fit me in on short notice before a road trip....fixed the problem quickly and returned my truck clean and ready for the r Everything was excellent....fit me in on short notice before a road trip....fixed the problem quickly and returned my truck clean and ready for the road.. Thanks again, Rusty More

Very nice group of people to work with The staff here hit the right balance of laid back and attentive: they're there if you need them and want help, but they don't hover and don't come off The staff here hit the right balance of laid back and attentive: they're there if you need them and want help, but they don't hover and don't come off as too aggressive. You can wander at your will, and ask questions as you have them. They have good recent model Mercedes out on the lot, including some loaner cars with good discounts that are still current year (ca. 5,000 miles). We worked with Anna, and she was fantastic: very professional, courteous, friendly, and interested in helping us find the right car for our situation. We ended up with a 2018 GLC SUV, and are very happy with it. It came down to that versus a 2017 loaner C series sedan (they have several on the lot), but we decided on the SUV since we already have a decent sedan (different brand) that we hope will last a few more years. The whole purchase process was smooth and easy, and explanations about other purchasing opportunities (extended warranty, etc) were of course made but were not done in a high pressure way. Follow up emails after our visits always made us feel cared for but not hassled. I felt like the price we paid was fair for the vehicle we purchased. I recommend going by if you're remotely interested in these beautiful cars. Even if you're not, go sit in one and drive one just for fun. They're amazing feats of engineering. My road to purchasing one started with just such a visit. More

OUTSTANDING EXPERIENCE I have been purchasing vehicles and involved around the auto industry for almost 40 years. My experience with Stacey Olmstead, our sales rep, was the I have been purchasing vehicles and involved around the auto industry for almost 40 years. My experience with Stacey Olmstead, our sales rep, was the most professional and pleasant experience I have had purchasing a vehicle ever. The dealership is very attentive to customers needs and with quality personnel like Stacey they will retain my business for a long time. More

Helpful, Professional, Responsive My sales rep Rob Burge was very helpful throughout the buying experience - from my first test drive to facilitating the personalized build of my vehic My sales rep Rob Burge was very helpful throughout the buying experience - from my first test drive to facilitating the personalized build of my vehicle to taking delivery. He always responded promptly to any and all questions I had during the process, whether by email, over the phone, or via text, and he even took time to check in with me the following day after the sale was complete to make sure I was able to set up the Mercedes mobile app integration (I was). Overall a very positive experience. More

excellent repair but parts took a long time The repair was excellent. Loaner car worked properly. Parts had to come from Germany so it took longer than expected. Maybe it was that the loaner GLA The repair was excellent. Loaner car worked properly. Parts had to come from Germany so it took longer than expected. Maybe it was that the loaner GLA was so noisy but our R-class now seems to run smoother with less road noise. Good job, folks. More

maintenance I feel that this time things were done in a timely manner. I have had a lot of service reps since I have been with Mercedes Austin. Now that I have I feel that this time things were done in a timely manner. I have had a lot of service reps since I have been with Mercedes Austin. Now that I have Minh, everything seems to run so much smoothly. She kept me up to date via text. It was done the next day. She made the experience a 5 star experience. More

Great Sales Experience W.C. is an highly experienced sales associate, that went out of his way to make my experience pleasant and effortless. I look forward to working with W.C. is an highly experienced sales associate, that went out of his way to make my experience pleasant and effortless. I look forward to working with him again in the future. More

Flawless! From start to finish, my experience was flawless. Not one thing needs improvement!!!!! I have been associated with this dealership for over 38 years From start to finish, my experience was flawless. Not one thing needs improvement!!!!! I have been associated with this dealership for over 38 years and would not consider going anywhere else. More

The Best I could not ask for, nor expect better service--outstanding. Great coordination with sales (Stacey Olmstead) and service (Brian Smith, Wade Wells and I could not ask for, nor expect better service--outstanding. Great coordination with sales (Stacey Olmstead) and service (Brian Smith, Wade Wells and Nick Opinker). More