Mercedes-Benz of Austin

Very pleased with this south location,Jax Clary is Awesome! Everyone greats you, very clean. You also get to view the service bays in the waiting area, which is very clean as well. Awesome! Everyone greats you, very clean. You also get to view the service bays in the waiting area, which is very clean as well. More

Had a stressful experience with Mercedes Benz Austin. First let me say everyone was so friendly when speaking to them on the phone I started talking to one of the sales managers about a GLE350 they h First let me say everyone was so friendly when speaking to them on the phone I started talking to one of the sales managers about a GLE350 they had, that I wanted. The General Sales Manager asked him to work with me and said, they wanted my business. As I’m in Dallas, we struck a deal over the phone. I was always upfront that it would be around Feb 1st before I could actually come get the car. Even offered to pay part of the car to hold it Strangest part is they would never give me anything in writing. Their reasoning was “they didn’t want to be fodder for people using their quote to make deals elsewhere”. On Jan 31st I told them I was ready to come get the car the following morning. The sales manager said he wanted my business but raised the price $1800. Part was because he said my trade in depreciated in those 3 weeks … not sure where the other increase was because he wouldn’t tell me how he was getting to the new number. Seemed so bizarre. Saturday morning Feb 1st, I spoke the last time. Said I was ready for the car at the price we agreed. If not, I’d just get one comparable at the McKinney dealership here in the DFW area. Seemed like I had to chase him. He knew I wanted the car. Not sure, maybe he was calling my bluff I bought the new GLE a few hours later at the MB McKinney dealership Again, everyone in Austin was so nice on the phone, just a bizarre policy to not back their offer up in writing. I honestly felt it was unreasonable to expect me to drive over 200 miles to buy a car, without it. All of the MB dealers in the DFW area gave me written quotes. I’d love to talk to the GSM, JP, about their process of only verbal, nothing in writing. Question is how many remote customers are just walking away without saying this is the reason. It may be a good opportunity to rethink this. Maybe they really didn’t want my business. They clearly let this customer walk away, when I really wanted the car. Anyone else has had this same experience?? More

Best experience I've ever had with a dealership and salesman. Mercedes Benz of South Austin has a great leadership team which was reflected in their top salesman, Brady Sanford. Brady went above and b salesman. Mercedes Benz of South Austin has a great leadership team which was reflected in their top salesman, Brady Sanford. Brady went above and beyond to make the deal and to see it through to the end. Five Stars for Brady too! More

Nick and Dillon were great! !! In and out in an hour for multiple issues!!! I would most certainly buy my my next car from them!!! !! In and out in an hour for multiple issues!!! I would most certainly buy my my next car from them!!! More

Don't bother trying to trade your vehicle, they will LOW BALL you. They will tell you they want your trade (some of them), others will tell you they will have to do things that are not needed. They just t BALL you. They will tell you they want your trade (some of them), others will tell you they will have to do things that are not needed. They just try to DE VALUE your trade. More

My experience buying a car at Mercedes Benz of South Austin was fantastic. Robert was my salesman and he knew his product and was a true gentleman through the entire process. Caleb in finance was also g Austin was fantastic. Robert was my salesman and he knew his product and was a true gentleman through the entire process. Caleb in finance was also great. I would highly recommend this dealership. More

I bought used Lexus RX350 at Mercedes-Benz of Austin. Mike Barts was very polite person to communicate and trust. The Mercedes-Benz of Austin was honestly to me. Mike Barts was very polite person to communicate and trust. The Mercedes-Benz of Austin was honestly to me. More

Great job by the dealership and my sales person from the time we enter to when we left. time we enter to when we left. More

The Mercedes Benz of South Austin Service always delivers when it comes to service ! Kattie always kept me informed on the status of my vehicle when it comes to service ! Kattie always kept me informed on the status of my vehicle More

Excellent experience throughout! Ever since my first phone call, I was directed to sales manager, Jaden. He entrusted me to sales advisor Jordon, who is very courteous and we quickly Ever since my first phone call, I was directed to sales manager, Jaden. He entrusted me to sales advisor Jordon, who is very courteous and we quickly reached an agreement for the automobile I was interested in. The finance manager Caleb, was very helpful in obtaining for me very attractive finance terms and extended warranty. Finally, I was recommended Montway Transport for the delivery. I am hoping this last stage is just as good. Thanks to all! More