Mercedes-Benz of Atlantic City - Service Center

We have been loyal customers to Mercedes Benz Atlantic City for 10 years. Our loyalty was misplaced. Just in the last year we leased a CLS 550 and bought a Porsche Cayenne 2011 and my father in law bought City for 10 years. Our loyalty was misplaced. Just in the last year we leased a CLS 550 and bought a Porsche Cayenne 2011 and my father in law bought a used car from them. I guess they don't need our kind of business!!! We needed to have repairs done on the CLS 550 rims. I hit a curb (which my husband wanted to kill me !! ) I damaged the rims pretty bad and took two chunks of tire out of each wheel on the left side of my car. The car needed to have it's first service done, so my husband asked if they could repair rims. Yes they could ,great ! As soon as I received my car back I told my husband the car was not driving right. It felt like the back end was slipping out, especially when it rained. On further inspection we noticed the back left tire did not have the chunk of tire out of it. We called and made an appointment to bring the car down for them to look at. We drove the 45 minute ride from our home. We explained that these are not our tires unless you turned the tire to the inside of the car, they explained that they can't do that with these tires. So we told them that both tires had chunks taken out of them. Now the one back doesn't. The service manager said there is no way that they changed tires !! Ok but someone did !!! When they checked the tire wear in Sept. they told us the front were an 8 and the back was a 6. Now 2 1/2 mths later the fronts are still 8 and the back they said was reading a 4. They said sorry we can't do anything for you .My husband and I were livid someone swapped our tires out. We told them to give us our car back and we will take our business elsewhere. Called Mercedes Benz USA talked to a case manager and he told us to go to another dealership to have the car looked at. We did and they rated the front tires an 8 and the back tires a 2 on one side and 1 on the other . Just shows you Mercedes of Atlantic City lied to us again . Who do they think they are??? My family and I could have been seriously injured with the tires they swapped out. They kept blaming the tire wear on the way the car is driven. How could a tire go from a 6 to a 2 in two months ??? Where did the tire with chunk out of it go ??? I hope this will deter someone from going there because your life could be in danger if this is the way they run there service department.I know mine and my family's was. If anyone has any issues that you want resolved call MB USA they were very helpful and quick to resolve this matter. Unlike the dealership. Hope Dr. Berger has deep pockets because he won't be in business long if this continues. More