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Mercedes-Benz of Atlantic City - Service Center
Egg Harbor Township, NJ
714 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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714 Reviews of Mercedes-Benz of Atlantic City - Service Center
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June 29, 2012
We took our older model E320 to Precision for service. We didn't want to play around, so took it to the 'experts'. We had decided to keep the car and wanted the work done correctly. Took it in on a Mond We didn't want to play around, so took it to the 'experts'. We had decided to keep the car and wanted the work done correctly. Took it in on a Monday morning, early. Was told after signing the service agreement that we would be called with a report and reccommendation. That never happened. I had to track down the 'assistant service manager' to find out how much and how long. The work was extensive and costly. Several thousand. We said yes to the repairs. An entire week has gone by. It's now Friday. No word. I had to call the dealership. Of course the 'assistant service manager' was with another customer and wopuld call me back. This is 11:00a.m. It's now 3:00p.m. I had to call again. Now I am told that there is an ADDITIONAL $1000.00 worth of work that needs to be done. Why did I take the car to the 'experts' if they're not at all. I am NOT impressed with the customer service, the service department or the facility. I could have had THIS experience anywhere. I would never reccommend this dealship to anyone I know. I feel like this is a bait and switch, with us caight in the middle. I also feel that this dealership does not care about the owner of an older model car. This was a large service bill to start with, to not extend the same curtesies to us as they would to owners of new or cars bought from them is a shame. Shame on them. Update; July 2, 2012 We received an unsolicited call from Kevin. To our surprise, not only was the car done, Precision had gone the extra yard. They did not charge the full additional amount. We have to say WTG Precision (Kevin)! Not only did you not let the storm deter you, you turned a ugly situation into something positive. We went from being resigned , and feeling held hostage, to smiling customers who say it doesn't always have to be a no win situation. I am with holding an update on work until the car is driven. Thank you Update; July 9, 2012 At this time Precision has the car back. After picking it up it ha sat umdisturbed for a week. Driving it for 1st time today. On GSP discovered a pipe dragging the ground under the car. Called Precision 1st thing in a.m. The car was picked up at approximately noon. Will see what they say. Again, will reserve rating on mechanical outcome. More
by Wsfox
Employees Worked With
Kevin Rossi, "Assistant Service Manager"
December 01, 2011
We have been loyal customers to Mercedes Benz Atlantic City for 10 years. Our loyalty was misplaced. Just in the last year we leased a CLS 550 and bought a Porsche Cayenne 2011 and my father in law bought City for 10 years. Our loyalty was misplaced. Just in the last year we leased a CLS 550 and bought a Porsche Cayenne 2011 and my father in law bought a used car from them. I guess they don't need our kind of business!!! We needed to have repairs done on the CLS 550 rims. I hit a curb (which my husband wanted to kill me !! ) I damaged the rims pretty bad and took two chunks of tire out of each wheel on the left side of my car. The car needed to have it's first service done, so my husband asked if they could repair rims. Yes they could ,great ! As soon as I received my car back I told my husband the car was not driving right. It felt like the back end was slipping out, especially when it rained. On further inspection we noticed the back left tire did not have the chunk of tire out of it. We called and made an appointment to bring the car down for them to look at. We drove the 45 minute ride from our home. We explained that these are not our tires unless you turned the tire to the inside of the car, they explained that they can't do that with these tires. So we told them that both tires had chunks taken out of them. Now the one back doesn't. The service manager said there is no way that they changed tires !! Ok but someone did !!! When they checked the tire wear in Sept. they told us the front were an 8 and the back was a 6. Now 2 1/2 mths later the fronts are still 8 and the back they said was reading a 4. They said sorry we can't do anything for you .My husband and I were livid someone swapped our tires out. We told them to give us our car back and we will take our business elsewhere. Called Mercedes Benz USA talked to a case manager and he told us to go to another dealership to have the car looked at. We did and they rated the front tires an 8 and the back tires a 2 on one side and 1 on the other . Just shows you Mercedes of Atlantic City lied to us again . Who do they think they are??? My family and I could have been seriously injured with the tires they swapped out. They kept blaming the tire wear on the way the car is driven. How could a tire go from a 6 to a 2 in two months ??? Where did the tire with chunk out of it go ??? I hope this will deter someone from going there because your life could be in danger if this is the way they run there service department.I know mine and my family's was. If anyone has any issues that you want resolved call MB USA they were very helpful and quick to resolve this matter. Unlike the dealership. Hope Dr. Berger has deep pockets because he won't be in business long if this continues. More
by LHugs24
Employees Worked With
Dave Steele , Kevin (service) Tighe ( service manager )
September 26, 2010
i brought my car in for service, they had it for 2 weeks. my car is garage kept,and very clean. when they were done they drove the car up to me with water spots and bird droppings. one of the service guys ha my car is garage kept,and very clean. when they were done they drove the car up to me with water spots and bird droppings. one of the service guys had it washed, but he did a poor job, as a result he put scratches all over my hood and roof. the general manager said he would bring it to a body shop and we would split the cost,but i didnt think that was right since i didnt put the scratches ther in the first place!! but it was my word against his. i cant affor a new car every 2 years so i take care of my vehicles very well. beware going to this dealership !! also, the original problem i brought it there for was not fixed after 2 weeks so i had to bring the car right back to get it fixed. More
by marlisg
Employees Worked With
pat meuhler david steele
September 21, 2010
The precision cars sales staff is great. If you need a deal, they will work with it, but as soon as you walk into service, get ready for a miserable experience. I've had wrong parts ordered, wasted hours deal, they will work with it, but as soon as you walk into service, get ready for a miserable experience. I've had wrong parts ordered, wasted hours waiting, been lied to, actually even been told I am threatening when I reminded the service manager "director" (LOL!!) that I would go elsewhere. He goes, I don't respond to threats? Where the F was this guy's service pledge and did he not ever learn that the customer is ALWAYS right motto? Give me a break. I had a car damaged there, these guys need to simply close the service department down. Its amazing how different sales is from service. Sad experiece, I'm going to Freehold or Princeton from now on. More
by commops7
Employees Worked With
6
