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Mercedes-Benz of Atlantic City - Service Center

Egg Harbor Township, NJ

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702 Reviews
Call Service Center (609) 645-9000

702 Reviews of Mercedes-Benz of Atlantic City - Service Center

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September 26, 2010

i brought my car in for service, they had it for 2 weeks. my car is garage kept,and very clean. when they were done they drove the car up to me with water spots and bird droppings. one of the service guys ha More

by marlisg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
pat meuhler david steele
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Dec 30, 2011 -

Mercedes-Benz of Atlantic City responded

Marlisg, Thanks for taking the time to review the service department here at Mercedes Benz of AC. My name is Dave Steele, the GM here at Mercedes Benz of Atlantic City. I believe we may have spoken previously, but I do want to apologize once again for your negative feelings about the service and treatment your vehicle received while here at Mercedes Benz of AC last year. Please know that our service team is committed to providing excellent care for every vehicle in for service with us. And while I am very sorry we were unable to rectify things for you, I do want you to know that your experience has led us to make many improvements to our service department, including ensuring that our customers are informed of any damage we are recording on their vehicle prior to service. Once again, I do apologize that we were unable to turn things around for you. Should you ever have any additional comments or questions, please don’t hesitate to contact me at CustomerService@MercedesBenzofAtlanticCity.com

September 21, 2010

The precision cars sales staff is great. If you need a deal, they will work with it, but as soon as you walk into service, get ready for a miserable experience. I've had wrong parts ordered, wasted hours More

by commops7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
6
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Dec 29, 2011 -

Mercedes-Benz of Atlantic City responded

Commops7, My name is Dave Steele and I am the General Manager here at Mercedes Benz of AC. While I am happy to hear that you had a great experience with our sales team, I do want to apologize for your experiences with our service department. Your comments about your extended wait time, incorrect parts ordered for your vehicle, and especially your experience with our service team in 2010 are quite unsettling to me. Since last year, we have made significant efforts to improve the customer service throughout our dealership, and although I am sure you are hesitant, I would really like to speak with you to see if there is any way we can rectify things, and also invite you to visit us once again. My direct email is CustomerService@MercedesBenzofAtlanticCity.com. Please email me with your contact information as I would really like to see if we can turn things around for you. Thank You

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