Mercedes-Benz of Atlantic City - Service Center

Friendly Courteous Service Brought my car in for a specific issue .... Thought I’d need a loaner , found my issue n minutes . Could wait to have it fixed . Didn’t need the lo Brought my car in for a specific issue .... Thought I’d need a loaner , found my issue n minutes . Could wait to have it fixed . Didn’t need the loaner . Always greeted with a smile and the service team knows my name ! Winners . More

Tires I had an appointment for 4 new tires at 10 am and since I got a wheel alignment also, the car would not be ready until the next day, I had a loaner I had an appointment for 4 new tires at 10 am and since I got a wheel alignment also, the car would not be ready until the next day, I had a loaner car so I could go about my business until the car was ready. More

Service beyond the expected. My wife's CLA250 overheated and could not be driven while on vacation at the Jersey shore. The dealer picked it up by trailer and delivered a loaner My wife's CLA250 overheated and could not be driven while on vacation at the Jersey shore. The dealer picked it up by trailer and delivered a loaner while the car was being serviced, notified us as to service progress and provided the repair at a reasonable cost that was less than expected! More

Quick resolution of tire problem I was on my way to Atlantic City late at night when I got a flat tire. I was towed to the dealership and called the next day for a replacement of a no I was on my way to Atlantic City late at night when I got a flat tire. I was towed to the dealership and called the next day for a replacement of a non-standard tire. They sourced the tire that day at a great price and had me on the road within a few hours. MANY THANKS More

Service call Great dealership took care of everything first time and I was kept updated on status Would definitely recommend this dealer to all my friends. Th Great dealership took care of everything first time and I was kept updated on status Would definitely recommend this dealer to all my friends. Thank you More

Very customer focused. Nothing was a problem. All issues r Excellent attention from service rep Damon. Service was prompt. Loaner car was satisfactory. Follow up was appreciated.Ths was my first service v Excellent attention from service rep Damon. Service was prompt. Loaner car was satisfactory. Follow up was appreciated.Ths was my first service visit and I will be Back More

Exceeds Expectations I have been using Mercedes Benz of Atlantic City service for about two years. In all my years of buying and leasing cars I have never received the hi I have been using Mercedes Benz of Atlantic City service for about two years. In all my years of buying and leasing cars I have never received the high quality of service that I receive from MB of Atlantic City. The only other thing i can say is that they exceed expectations over and above what I thought was possible. More

The best! The best service for your car! The facility is spotless and the personnel is highly professional! I would highly recommend this service center to any The best service for your car! The facility is spotless and the personnel is highly professional! I would highly recommend this service center to any one! More

Nice place but inefficiently staffed The service experience was very positive except for the long wait times to speak with the service rep. I've been here for two service visits and each The service experience was very positive except for the long wait times to speak with the service rep. I've been here for two service visits and each time, both dropping off and picking up, it takes quite a while to speak to a rep. Leave yourself 60-90 minutes to get anything done. Meanwhile, lots of other employees are walking around and chatting, and seem to be oblivious to customers. It's aggravating that they don't have the consciousness to be more attuned to wait times. Not everyone is on the same casual schedule that they evidently are on. More

Friendly staff, but left with issues My husband Took a day off work to bring my car for service (oil leak) and left with a bigger problem. (Came home to a huge puddle of oil) I then Took My husband Took a day off work to bring my car for service (oil leak) and left with a bigger problem. (Came home to a huge puddle of oil) I then Took a day off of work and brought my vehicle to cherry hill who fixed the problem but could not provide me with a loaner. I called both managers and then never heard back. This was very frustrating and I feel that the problem could have been resolved at the first visit to AC. More