Mercedes-Benz of Atlantic City - Service Center

Nicely done! Check in was efficient, service writer was clear about the work to be done and what was and was not covered by warranty. Work was completed in the amo Check in was efficient, service writer was clear about the work to be done and what was and was not covered by warranty. Work was completed in the amount of time estimated and cost was within the range estimated. All told, I was very happy with the service appointment More

10,000 mile service Great overall experience however the guy at the podium outside had no personality! I waited for my car and it didn’t take long at all. I love my car Great overall experience however the guy at the podium outside had no personality! I waited for my car and it didn’t take long at all. I love my car ! More

Tire problems Showed up late on a Saturday and Kevin was great. Needed two new tires and he was able to go through the prior paperwork at another dealer to make su Showed up late on a Saturday and Kevin was great. Needed two new tires and he was able to go through the prior paperwork at another dealer to make sure I was under warranty. Great experience. More

Damon Lewis is the BEST service representative at Mercedes. I have used Mercedes-Benz of AC since 2000. Some service reps are good...some not as good. Damon is the best rep. I have had since I began. Great foll I have used Mercedes-Benz of AC since 2000. Some service reps are good...some not as good. Damon is the best rep. I have had since I began. Great follow up...reliable and very professional. More

"Assigned" customer service reps I brought my car in for its annual service visit. I do not like MB of AC "assigning" me a person in the department. I would like to deal with the fi I brought my car in for its annual service visit. I do not like MB of AC "assigning" me a person in the department. I would like to deal with the first available representative, rather than have to wait around for my "assigned" rep. Not sure if they feel that having an assigned rep makes the experience "better" but I want to get in and get out, so give me the first available customer rep. More

Awesome Experience I could not have been treated better from my service advisor Kevin and the service manager Mark. They truly lived up to the Mercedes corporate stateme I could not have been treated better from my service advisor Kevin and the service manager Mark. They truly lived up to the Mercedes corporate statement "The Best or Nothing" More

Warranty Issue The staff took care of a minor recall in quick order. Very pleased with the facility and representatives I encountered. Will return for service on The staff took care of a minor recall in quick order. Very pleased with the facility and representatives I encountered. Will return for service on my Sprinter in the spring, even though we live in Florida. More

Recall on an eight year old Mercedes Benz I received a letter from Mercedes Benz about a recall on a used vehicle I had recently purchased. I called Mercedes Benz of Atlantic City which is act I received a letter from Mercedes Benz about a recall on a used vehicle I had recently purchased. I called Mercedes Benz of Atlantic City which is actually in Egg Harbor township. I set an appointment. When I arrived the day of the appointment, I drove into the service garage and a young man check the VIN and addressed me by name and directed me to service desk and introduced me to Tina. There was a loaner ready for me/ the vehicle was completed the next day. The service was actually beyond excellent. I have been in the automotive repair business my entire life. I have dealt with many dealers and purchased numerous cars. I have never experienced this level of service. I have talked about the service on both of my radio talk shows. More

Service Outstanding The service representative Damon Lewis got me in immediately before my car experienced major damage. I really appreciate the efficiency that was show The service representative Damon Lewis got me in immediately before my car experienced major damage. I really appreciate the efficiency that was shown. My problem was fixed immediately and the first time around. More

Tow and service. Appraisal of car Service was great except the service person didn't let my salesperson know that the car was ready to be appraised. I had already left when the salesma Service was great except the service person didn't let my salesperson know that the car was ready to be appraised. I had already left when the salesman went to look at the car. More