Mercedes-Benz of Atlantic City - Service Center

Service missed major issues with used car Good experience buying, having a very bad experience now. Be wary of used cars off of the lot from the old location. Bought a car (as is) that was re Good experience buying, having a very bad experience now. Be wary of used cars off of the lot from the old location. Bought a car (as is) that was represented as being checked out by AC Mercedes before being sold. Turns out having multiple issues that should have been noticed by the dealer service staff--NOT HAPPY. Sad to see the Mercedes Brand in such a dark light. 1) Speaker was blown. They did not follow through on a promise to replace it at cost--charged me "employee discount" price at Ft. Washington Mercedes $$$$. 2) AC Mercedes must not have given a very thorough check of the car before putting it on the lot--as it turns out front rotors were also bad --did not pass PA inspection. $$$$ 3) Now, the command module has started to turn off and on intermittently--which is a known Mercedes issue with many models. Called--told to take it to MB service. I understand that buying a car "as is" has its risks, but when the car was claimed to have been checked by a dealer's service before being sold, one would expect the dealer's service department to recognize safety issues like bad rotors, or obvious issues like a blown speaker. This is not the service quality and experience I have trusted for many years of owning Mercedes. If this is representative of the diagnostic service quality provided by AC Mercedes, I would strongly not recommend them, and be extra weary of cars sold on the old AC Mercedes lot that is said to have been checked out by the dealership. More

Factory recall I'm sure that I responded to this already; but anyhow, yes, I was completely satisfied. They did the job quickly and the car was spruced up when they I'm sure that I responded to this already; but anyhow, yes, I was completely satisfied. They did the job quickly and the car was spruced up when they gave it back to me. More

Responds well. Provides good service. Thorough repairs without need to return for follow up repairs. Mercedes USA refused to repair prematurely broken rear springs. Dealership adjusted bill. without need to return for follow up repairs. Mercedes USA refused to repair prematurely broken rear springs. Dealership adjusted bill. More

I took my hat off to this dealer, specially Mr. Damon and Mr. Kevin from service including the mechanic that work in my car very professional and respectful. thank you all. and Mr. Kevin from service including the mechanic that work in my car very professional and respectful. thank you all. More

Everyone was knowledgeable and so kind. I had problems getting auto there and then back home but your associates handle everything for me. I will definitely use your dealership again. getting auto there and then back home but your associates handle everything for me. I will definitely use your dealership again. More

Exceptionally Professional, from the beginning to end, Dealership was as Swanky as my MAYBACH, clean as a whistle, and all the Professionals wore company uniforms Dealership was as Swanky as my MAYBACH, clean as a whistle, and all the Professionals wore company uniforms More

We moved down from Northern NJ and needed to find a local MB dealer for service. Extremely pleased! Tina Lachina and Damon Lewis treat me as if our car had been purchased from their showroom. Always prof MB dealer for service. Extremely pleased! Tina Lachina and Damon Lewis treat me as if our car had been purchased from their showroom. Always professional, friendly, and questions answered! More

Great customer experience at Mercedes of AC From the very first contact with my sales person, through the sale, financing, and delivery, everything was handled professionally, without the usual From the very first contact with my sales person, through the sale, financing, and delivery, everything was handled professionally, without the usual high pressure sales pitch. My salesperson Jonathan Batt is a true professional, and a pleasure to deal with. I did have to bring my car in to address a minor issues, shortly after delivery, and they fixed it properly the first time, at no charge to me. The dealership is clean and spacious, and I like the fact that I can see and sit in many different models right in the showroom. My service advisor, Damon, was similarly thorough and professional. He followed up with me after the service visit to make sure everything was done to my satisfaction. This is a great place to do business, and I am sure I'll do more business there in the future. More

I will say once again that the only reason I travel the distance and pass by 2 other Benz service centers is because of Damon Lewis. I literally have a Benz dealer less than a mile from me. He understands distance and pass by 2 other Benz service centers is because of Damon Lewis. I literally have a Benz dealer less than a mile from me. He understands the customers needs and ALWAYS goes above and beyond in whatever interaction I have had with him. More