Mercedes-Benz of Atlantic City - Service Center

Took car in for a recall. They fixed two campaign issues but not recall. The check engine light came on after my visit. They wanted to charge me $195 for a diagnostic test. I took my car to my own mechanic but not recall. The check engine light came on after my visit. They wanted to charge me $195 for a diagnostic test. I took my car to my own mechanic and paid him for the test. 12 out of 38 systems failed. One of the campaign fixes was a software update. After numerous calls and days Mercedes finally agreed to run diagnostic tests but they were not happy, friendly or nice. End result it was a glitch in the software update which they then did fix. Never even said they were sorry or offer me reimbursement for my cost to my own mechanic. More

Very clean and state of the art!Honest. The service Very clean and state of the art! Honest. The service manager found a problem with how I was being charged by another dealership. My service turned Very clean and state of the art! Honest. The service manager found a problem with how I was being charged by another dealership. My service turned out to be substantially less than I expected. More

I found the service adviser very uninterested in actually helping me. I was quoted first a high price then after questioning it she changed price. Very unprofessional helping me. I was quoted first a high price then after questioning it she changed price. Very unprofessional More

Attentive I normally go to Cherry Hill Mercedes but they were closed and I need a few things done. Everyone was terrific. I would come again. I normally go to Cherry Hill Mercedes but they were closed and I need a few things done. Everyone was terrific. I would come again. More

best arounds alix has sold me over 20 cars last 20 yrs service can't be beat ihavev2 2020 suvs they have a great inventore i will by a car next tear a alix has sold me over 20 cars last 20 yrs service can't be beat ihavev2 2020 suvs they have a great inventore i will by a car next tear also More

I have been a mercedes customer since 1998.This dealership has always been awesome.Kevin Rossi is a definite asset to the company.I'm very happy to have him as my service advisor.He is professional dealership has always been awesome.Kevin Rossi is a definite asset to the company.I'm very happy to have him as my service advisor.He is professional,and dedicated. More

A wonderful experience. The manager in the service department was extremely accommodating. The problem with our vehicle was taken care of quickly and we were given a replacem The manager in the service department was extremely accommodating. The problem with our vehicle was taken care of quickly and we were given a replacement auto to use until it was ready. Picking up our car was easy and we were amazed at how smoothly everything went. Thank you. More

Recall for ML350 completed during covid19 time. Appointment was spaced so few others were around. All workers had masks and gloves. Work area clean. Vehicle done as promised. Appointment was spaced so few others were around. All workers had masks and gloves. Work area clean. Vehicle done as promised. More

The service was very thorough and Kevin Rossi was helpful in explaining all the procedures performed on my Mercedes E300. The loner car was helpful. in explaining all the procedures performed on my Mercedes E300. The loner car was helpful. More

Heated seats I have been dealing with Mercedes Benz of Atlantic City for the last ten years or so. Both service and sales has always been a awesome experience. Th I have been dealing with Mercedes Benz of Atlantic City for the last ten years or so. Both service and sales has always been a awesome experience. There is nothing that is too much trouble for them to do for you. I wanted to have the heated seats checked on my new GLE. It’s a terrible new system and hopefully will be recalled and get corrected. Damon Lewis took the time and effort to research the new system, check out the vehicle and explain the new system to me. As always a very pleasant experience at this dealership. More