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Mercedes-Benz of Atlantic City - Service Center

Egg Harbor Township, NJ

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702 Reviews

702 Reviews of Mercedes-Benz of Atlantic City - Service Center

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December 04, 2020

I was very disappointed that I had to schedule a routine service a month out. However, the reasons were explained and I patiently waited. This is 2020 after all. Ugh! Anyway, Kevin very attentive as usu More

by Sgraz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in service dept
Dec 08, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you so much for your excellent review! We're so glad Kevin provided a pleasant service experience for you. We do apologize though, for the appointment wait time and like you look forward to 2021! Please don't hesitate to reach out if you need anything else.

December 03, 2020

Customer service is horrible. I complained to the dealership about the way I was treated durning my service visit. No one called me back or acknowledged the situation after I reported it via e-mail a More

by EASHA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Ross, Mark Bauers
December 02, 2020

I had a flat on a Saturday afternoon, hours before closing. I was taken care of quickly and was excited to be on my way shortly thereafter! More

by DENGDENG123
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Dec 08, 2020 -

Mercedes-Benz of Atlantic City responded

We're so glad we were able to help with the flat tire and get you on your way. We hope to se you again soon.!

November 29, 2020

I’m keeping my car 🚙 because I have Willy good advisers: Kevin Rossi . He is brilliant. Great customer service. His team know how to do the job done ✅ More

by MXB0907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rossi
Nov 30, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for letting us know Kevin and the service team are doing a great job for you! We look forward to seeing you again soon.

November 25, 2020

Excellent work they really know how to service my ClS and they are very professional will not trust anyone one else to work on my car More

by ANTONIOREGALAD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Nov 30, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you Antonio for the great review. We work hard to earn the trust of our clients and we're so glad we've done so here with you. Best wishes with your vehicle and we look forward to serving you again soon.

November 22, 2020

For the most part, the service center is 5 star. I only wish when they washed my car they would towel dry it or leave it the shade. My car had water spots on it from the last service. Luckily, I used a goo More

by CHUCK HERBAUGH
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Nov 30, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you Chuck for giving us five stars! Thank you too for letting us know the water spots were left on your vehicle after the car wash. We be sure to bring this back to the service team. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes Benz of Atlantic City.

November 18, 2020

Tina is a wonderful and thoughtful service advisor. She explains the work that will be done to the car and puts the customer at ease. It is a pleasure to have her as an advisor. More

by PETER.L.WILLIAMS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Nov 23, 2020 -

Mercedes-Benz of Atlantic City responded

Peter, thank you for taking the time to let us know you had a great service experience with Tina! We look forward to seeing you again soon.

November 18, 2020

Kevin is always easy to deal with and returns calls promptly . My car was done promptly as promised . I recently took another one of my cars to MB of north palm beach and had a horrible experience. I p More

by BAENESQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Nov 30, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for the great review! Were so glad Kevin provided you with the client experience we strive for. We look forward to continued business with you. Best wishes.

November 17, 2020

This is the 3rd vehicle that we have purchased from your dealership. We used Jonathan as our salesman. He is an asset to your operation. He is extremely knowledgeable and he is always available to assist us More

by CRAIGSTEFANONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Batt
Nov 18, 2020 -

Mercedes-Benz of Atlantic City responded

Craig, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing to work with Jonathan and Mercedes Benz of Atlantic City and congratulations on your new purchase!

November 17, 2020

What can I say nice people. I only had interaction with service department people. Do you really expect me to fill in a total of twenty five words in order to move on and close out this recommendation? More

by EJCARRIER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Nov 18, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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