Mercedes-Benz of Atlantic City - Service Center

The service agent was incredible! He was knowledgeable and was able to resolve our problem. I was extremely pleased with the service. He was knowledgeable and was able to resolve our problem. I was extremely pleased with the service. More

I want to personally thank Chris the service manager for his extra help. He was fair and honest with us and made us feel Like he understood our situation.and compensated us for our inconvenience. his extra help. He was fair and honest with us and made us feel Like he understood our situation.and compensated us for our inconvenience. More

THIS IS DIFFICULT. EVERY TIME THE VEHICLE COMES BACK WITH CHECK ENGINE LIGHT STILL ON , AS IT DID THIS TIME. THE DAY IT WAS RETURNED IT ALSO HAD A WARNING LIGHT ON THE EVERY TIME THE VEHICLE COMES BACK WITH CHECK ENGINE LIGHT STILL ON , AS IT DID THIS TIME. THE DAY IT WAS RETURNED IT ALSO HAD A WARNING LIGHT ON THE DASH WHICH TURNED OUT TO BE BLUE TEC. WHY THEY MECHANICS WOULD NOT HAVE SEEN THIS OR ADDRESSED IT, IS SOMEWHAT INCOMPREHENSIBLE TO ME. ADDITIONALLY THE CAR IS STILL LEAKING FLUID FROM UNDERNEATH AS IT HAS EVERYDAY SINCE IT;S RETURN. I GUESS THERE IS NO QUALITY CHECK OF SERVICE, OR NO ONE OVERSEES SERVICES. SOMETIMES I JUST GIVE UP. MERCEDES SERVICE IS NOT INEXPENSIVE AND FRANKLY YOU'D THINK THEY'F MAKE SURE ALL THE SYSTEMS ARE RUNNING CORRECTLY OR ALERT YOU TO ANY PROBLEM. BUT SADLY NO. LEO IS ALWAYS POLITE . YET THERE IS ALWAYS MANY UNADRESSED PROBLEMS LEFT EVERY TIME I DROP OFF MY VEHICLE. More

Jessica answered all of my questions and returned my calls promptly. She even found a coupon which helped a little with the price of the service. The mobile service was great and interesting to watch. B calls promptly. She even found a coupon which helped a little with the price of the service. The mobile service was great and interesting to watch. By them coming to my home eliminated the time that would have been wasted traveling and sitting waiting for my car to be serviced. Would definitely use this option again. More

Excellent customer service. I was treated with the utmost respect and kindness. My car was done within the estimated time. I will definitely be using them for my next service v I was treated with the utmost respect and kindness. My car was done within the estimated time. I will definitely be using them for my next service visit. More

Sales is good service is not. My car is just a month old and been in shop almost 1 week. Initially called service no one ever called back. Went into deal service department even t My car is just a month old and been in shop almost 1 week. Initially called service no one ever called back. Went into deal service department even though they are supposed to pick up my car since they never called me back I went into deal service without appointment. They kept my car gave me a loaner that was someone’s daily car with hardly no gas. Engine light on they said if not flashing don’t worry about it. Who wants a new car with check engine light on. I asked for them to bring my car but again no response so I have to go in again More

It’s close to when we live, I called for an appointment for my second service and I had an appointment within a week of calling. My service representative was pleasant and kept us updated regarding the se for my second service and I had an appointment within a week of calling. My service representative was pleasant and kept us updated regarding the service ( also received a video of the service. We also meet with a salesperson, Darrin while we were there and when our lease is up we are going back for a new lease. More

Kevin was up front an straight forward about what the vehicle needed when it was in for service and the issues with the vehicle were promptly addressed vehicle needed when it was in for service and the issues with the vehicle were promptly addressed More

Kevin Rossi and Kelvin Do are the best service advisors in the business. I have been a customer for decades and travel more than 60 miles to this dealership for service as they are far superior to dealers in the business. I have been a customer for decades and travel more than 60 miles to this dealership for service as they are far superior to dealerships much closer to me. More

Service department did not do properly work and broke other part during fixing and it 2 weeks to get part to fixed, they can't do proper job first time and I'm still not happy the work they did other part during fixing and it 2 weeks to get part to fixed, they can't do proper job first time and I'm still not happy the work they did More