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Mercedes-Benz of Atlanta Northeast - Service Center

Duluth, GA

4.3
453 Reviews

453 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center

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September 24, 2019

Needed new tires and Nick reviews all the deals available an Nick made sure I was aware of a tire sale that saved me $150! I was loaned a car at no charge while They put the new tires on and conducted a front en More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Disney
Sep 25, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Your kind words are very much appreciated! Our top Priority is to ensure each guest has an excellent experience while here and we are thrilled that Nick made that happen for you! Thank you for sharing your experience and allowing Atlanta Classic Cars to earn your business! We look forward to serving you and your family for many years to come!

September 20, 2019

Service Christy and the staff always take excellent care of us. They do what they say every time. I would recommend ATLANTA Classic Cars to anyone More

by G550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Hicks
Sep 24, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Wow! Thank you so much very for your kind words about our Christy! She is one of the best in the business and she truly cares each about their guest and strives to deliver the best experience. Thank you for your kind words and for allowing Atlanta Classic Cars to earn your business. We look forward to serving you and your family for many years to come.

September 18, 2019

Replace crankcase sensor . Courteous competent service advisor Eli . Car repaired as agreed BUT I believe the labor cost charged for part installation was excessive by $200.00 More

by Jerry Seneker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Sep 25, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you so very much for your kind words about Eli. We strive to deliver the best Service Experience possible and are thrilled to know you are receiving that. Thank you for your continued business and we look forward to seeing you again!

September 18, 2019

Excellent customer service Bobby from Service Center was excellent! He explained exactly what needed to be done and gave me options. He felt like a friend instead of a salesma More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Waites
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Wow! Thank you so much very for your kind words about our Bobby! He is one of the best in the business and He truly cares each about his guest and strives to deliver the best experience. Thank you for your kind words and for allowing Atlanta Classic Cars to earn your business. We look forward to serving you and your family for many years to come.

September 16, 2019

Tire change Used express service today for front tires change. I was also informed was going to rotate tires but it didn’t happen. Don’t know if it couldn’t be More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Hicks
Sep 16, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 Star Rating and for allowing Atlanta Classic Cars to earn your business! We look forward to serving your and your family for many years to come!

September 13, 2019

Unsatisfied Did not return calls or text. Failed to identify problem. Attempted to charge in excess of $333. more than competition for two tires. I have been a cu More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christy Hicks
Sep 16, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for sharing your experience. We would like to discuss your concerns in more detail. Please reach out to our Service Director, Ewell Shuff at your convenience. He can be reach at 770.279.3825 or at eshuff@atlantaclassiccars.com

September 10, 2019

Very happy with fast service Bobby was very helpful in answering question about my Bluetooth and fixed the problem. I appreciated that he took the time to also show me how to mak More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Waites
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Your kind words about Bobby are very much Appreciated. He is one in a million and absolutely phenomenal with his guests. Thank you for allowing us to continue to earn your business and we look forward to serving you and your family for many years to come!

September 09, 2019

Always great service I have been with ACC since 2012 and travel to them because the service is always fantastic. I recommend them to everyone and we have now purchased sev More

by MVATL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Evers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Waites
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Dan and Bobby are Both amazing and really pride themselves on making sure their guests are taken care of! Thank you for your kind words and for your continued business throughout the years. We look forward to serving you and your family for many years to come!

September 08, 2019

Can't get a reasonable appointment I scheduled service through my mercedes me app; and was informed by Atlanta Classic cars (eshuff) that they couldn't accommodate me until over a week More

by msrose
Recommend Dealer
No
Employees Worked With
Ewell Shuff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for sharing your experience. We would like to discuss your concerns further. Please reach out to our General Manager, Casey Newton at your earliest Convenience. He can be reach at 770.279.3600 or via email at cnewton@atlantaclassiccars.com

September 07, 2019

Great It was a great experience servicing my E 550 with Atlanta Classic Cars. Bobby my service adviser and Q my technician did a great job. More

by Devon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Waites
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 Star Rating and for allowing Atlanta Classic Cars to earn your Business! We look forward to serving you and your family for many years to come!

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