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Mercedes-Benz of Atlanta Northeast - Service Center

Duluth, GA

4.3
453 Reviews

453 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center

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October 25, 2019

Great Service Appreciated the service received from Eli, service advisor. He was patient, responsive and provided details regarding my car issues to ensure I could More

by Daniels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizaphan Gouldson
Nov 01, 2019 -

Mercedes-Benz of Atlanta Northeast responded

It is our top priority to ensure every guest has an excellent service experience and we are thrilled to know that you received that with Eli. He goes above and beyond for his guests and we are lucky to have him on our team. Thank you for sharing your experience and allowing us to earn your business. We look forward to working with you for many years to come!

October 22, 2019

repair Took my car because plug was not working, they replaced four fuses. Everyone was very nice very polite and knowledgeable. It was quite expensive to re More

by Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Your kind words about your experience are very much appreciated! It is our top commitment to ensure each guess receives a World Class Experience and we are thrilled to that you received that from our Service Team! Thank you for sharing and for allowing Atlanta Classic Cars to earn your business! We look forward to serving you and your family for many years to come!

October 21, 2019

Recall check up Very fast and professionally well done work I would recommend them!! They worked hard and made sure I was told everything my car needed Their work More

by Nivalda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony park
Dec 31, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 Star Rating and allowing Atlanta Classic Cars to earn your business! We look forward to serving and your family for many years to come!

October 12, 2019

Excellent service Great routine service on my vehicle. Also excellent service on additional items needing attention. Very friendly, timely, and affordable. My service r More

by Jarrettmoss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Waites
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Your kind words are very much appreciated! Bobby is one of kind and will go above and beyond to ensure his guests needs are met. Thank you for sharing your experience and for allowing Atlanta Classic Cars to earn your business! We look forward to serving you and your family for many years to come!

October 06, 2019

Service visit Eli was excellent. We have had two other service advisors and Eli was so much better!!!!! He was professional and friendly.... I will only be seeing h More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizaphan Gouldson
Oct 08, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 Star Rating and for allowing Atlanta Classic Cars to earn your business! We look forward to serving and your family for many years to come!

October 05, 2019

Jackson Barron is the best service manager I’ve ever had and I’ve owned many different cars since my college years. He’s #1. More

by Omisue1
Recommend Dealer
Yes
Employees Worked With
Jackson Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 Star Rating and for allowing Atlanta Classic Cars to earn your business! We look forward to serving and your family for many years to come!

October 04, 2019

Staff was extremely pleasant and helpful facilities were excellent. Work performed was beyond what was expected. I would highly recommend this facility to anyone and I will return for future service to my v More

by Bjv
Recommend Dealer
Yes
Employees Worked With
Jackson Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 Star Rating and for allowing Atlanta Classic Cars to earn your business! We look forward to serving and your family for many years to come!

September 27, 2019

Amazing service advisor Jim Major is friendly and always looks out for my interests as a customer. I appreciate him very much and he represents the dealership in a stellar w More

by 2012R350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Major
Sep 30, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Your kind words are very much appreciated! Jim strives to make sure his guests are completely satisfied with their experience and we are thrilled to know he delivered Thank you for sharing your experience and allowing Atlanta Classic Cars to earn your business. We look forward to serving you and your family for many years to come.

September 27, 2019

Excellent service They provide excellent service!! Keep you updated on progress and when car done. Customer service is outstanding. Clean friendly atmosphere Quick t More

by Golfmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Rabideaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Major
Sep 30, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for your kind words! Your satisfaction is our top priority and we are thrilled to know you have continue to have excellent experiences with our team! We appreciate you sharing with us! We look forward to serving you and your family for many years to come!

September 26, 2019

The Mercedes’ CLA 250 is a Lemon! My 2015 CLA 250 has about 100,000 interstate miles on it and I’ve completed every service appointment needed for my car. However, this piece of junk h More

by Mercedes CLA 250 is a Lemon!
Recommend Dealer
No
Employees Worked With
Bobby Waites
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for sharing your experience with us. Being that this was your first visit to our Dealership with this vehicle, we wanted to be able to help you with the issues you were experiencing. We had our Highly trained technicians run the diagnostic on your vehicle. From their they made their professional recommendations on repair work needed for the vehicle to run effectively & efficiently. It is our understanding that work was declined. If you would like to discuss this matter further, we ask that you reach out to our Service Director, Ewell Shuff at 770.279.3825. Thanks so much & we wish you the best in the future.

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