Mercedes-Benz of Atlanta Northeast - Service Center

I brought my car in for a diagnostic. I was not offered a loaner so I requested to get my car back ASAP . The diagnostic was to Determine if my headlight that was not working could have been caused by a fron loaner so I requested to get my car back ASAP . The diagnostic was to Determine if my headlight that was not working could have been caused by a front end collision that had been repaired . The diagnostic was done on Wednesday the same day I left the car. I did not get a call to retrieve my car until Saturday and they were closed on Sunday. 5 days after work was done on the car. The bill was 550 and when I asked if the problem could have been caused by the accident, the answer was that is was in fact possible. The service rep told the Ins adjuster that it wasn’t and they refused to pay the claim. I was also told that they couldn’t check my battery because of the items in the trunk that us written on the invoice , however I was charged 180 for the diagnostic on the battery. The whole experience caused undue harm to me . I had no transportation fie 5 days so I had to pay Uber and I had to pay 550 for a diagnostic that was not completed and was charged an outrage for amount of money for the service. This was a blatant act of theft of services and a total scam. I want a meeting with the General Manager. This is not right! I am a widow who works very hard for my money, especially under the current star of this country!!! More

Very satisfied with the level of service and communication about the service and the details of service was well explained. Service was completed when it was said to be completed. communication about the service and the details of service was well explained. Service was completed when it was said to be completed. More

From my service rep to loaner center to cashier, everyone is excellent and attentive to my needs. I highly recommend to friends and family. We own 2 cars, purchased and serviced at Atlanta Classics. is excellent and attentive to my needs. I highly recommend to friends and family. We own 2 cars, purchased and serviced at Atlanta Classics. More

Service Had a service A performed on my car - what can I say...it was easy to schedule, everything was exactly as described. The car was ready as planned, wa Had a service A performed on my car - what can I say...it was easy to schedule, everything was exactly as described. The car was ready as planned, washed and looked great! Have been working with Christy for years...she's the best....and always has a smile. More

My service advisor Bobby Waites always does a terrific job in marking sure the job is done correctly. I will continue to have my vehicle services here unless something changes. job in marking sure the job is done correctly. I will continue to have my vehicle services here unless something changes. More

Was a great service any time I been there The employees Was a great service any time I been there The employees are super helpful and friendly Thank you so much for my service I’m so happy and satisfied Was a great service any time I been there The employees are super helpful and friendly Thank you so much for my service I’m so happy and satisfied. More

Customer service oriented technicians, staff and service advisors. Knowledgeable , friendly and detailed service. Mr. Park discussed my vehicle problems prior to service and after the service he explained e advisors. Knowledgeable , friendly and detailed service. Mr. Park discussed my vehicle problems prior to service and after the service he explained each line item and recommended future service. Thank you More

Every one was friendly and made me feel like I am part of the family . This includes the rental employees and the service mechanic who took care of my car the family . This includes the rental employees and the service mechanic who took care of my car More

Nick Disney was a very professional service representative during getting my car serviced today. I was greeted in the service entry by a friendly person. representative during getting my car serviced today. I was greeted in the service entry by a friendly person. More

Great Team,appreciate all professional and knowledgeable staff. Job well done. Thank you Demond. Appreciate your knowledge and kindness. Also thank you for everyone working thru difficult times. staff. Job well done. Thank you Demond. Appreciate your knowledge and kindness. Also thank you for everyone working thru difficult times. More