Mercedes-Benz of Atlanta Northeast - Service Center

My name is Joy John. I have a 2006 Mercedes Benz S 430. Recently I did a oil change and brakes checked at Mercedes Benz of Atlanta NE. I was not really happy about the service at that place for this t Recently I did a oil change and brakes checked at Mercedes Benz of Atlanta NE. I was not really happy about the service at that place for this time. Service advisor recommended me to do the the front wheel brake service. I asked him about the cost and he told me $1060 for to replace the rotors and pads. Then I asked him that why it is so expensive. He answered me that because it is a "Mercedes Benz". Then I called RBM of Atlanta, Alpharetta for to check the price. They told me that they can do for the same job for $706. I talked to this price difference between the two dealers to my service advisor at Mercedes Benz of Atlanta NE ( Atlanta Classic Cars at Duluth). He told me that it is because of the two different town. I was not happy with that answer and went to see the GM of that place. He was a good guy and listened my questions and told me that he is going to check it out. Then I checked online at mbparts.mbusa.com The OEM original parts for Rotor is $105.99 (parts #220-421-09-12-64) Then pads (set of 4) is $96.99 (003-420-89-20-41) Then we add 2 rotors and pads ,it is $308.97 plus Tax plus Labor charges. Then I realized that $1060 is too much and I didn't do that service at that place. What I am trying to say guys that please don't pay too much until you get a second opinion from different places. Almost $300 price difference between these two places is too much for me. Especially at these corona pandemic time. More

The Dealership is I have no issues. The problem my daughter and I had was with the service dept. I really hate my daughter did not get the WOW treatment. daughter and I had was with the service dept. I really hate my daughter did not get the WOW treatment. More

Quick service and strong orientation toward customer satisfaction! Taylor in Express Service was awesome! satisfaction! Taylor in Express Service was awesome! More

Very friendly and courteous treatment by all service employees. Took me on time and addressed my issues. Thorough explanation of the problem. Very comfortable customer lounge employees. Took me on time and addressed my issues. Thorough explanation of the problem. Very comfortable customer lounge More

I’ve been utilizing this location for 6 years now, and even chose to stay with them after I moved out of their area due to the great customer experience. I live on the opposite side of town and should go even chose to stay with them after I moved out of their area due to the great customer experience. I live on the opposite side of town and should go to the Buckhead location, however I take the longer trip due to knowing I’ll be in and out and they always have a sufficient amount of loaner vehicles at my disposal. Jackson Barron is great and consistently explains any issues with my vehicle and what it needs to keep it in peak performance. I’m always satisfied with how may car performs when I depart the lot. More

Great place to buy and service your car. All questions in the service department are answered. All possible problems are dealt with, solved. Knowledgeable staff, Jackson knows each and every model inside and the service department are answered. All possible problems are dealt with, solved. Knowledgeable staff, Jackson knows each and every model inside and out. When you arrive, staff is very friendly. More

Christy and Brandon in service always go that extra mile to make my service experience a pleasure!!! Ask fo Christy when you have service needs. to make my service experience a pleasure!!! Ask fo Christy when you have service needs. More

The Service Department are Very Efficient, Timely, and Reliable. One can rely on the service advisor providing the utmost care and concern of your vehicles needs. He responds back to vehicle repair com Reliable. One can rely on the service advisor providing the utmost care and concern of your vehicles needs. He responds back to vehicle repair complaints, identify the issues and gets back to me timely with clear explanations expectations. More