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Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
453 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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453 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
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September 30, 2021
I have purchased cars here for several years now but the level of service has gone down drastically. Also their service center is down right awful. Maybe they are extremely short staffed? But I can never g level of service has gone down drastically. Also their service center is down right awful. Maybe they are extremely short staffed? But I can never get through to them whenever I call to check up on my vehicle or updates so I'd leave voice-mails just to have them call me back 5-6+hrs later. And whenever you need something done on your car... theyre so booked up that you have to wait atleast several days to a week for them to take you in.. My family and I have 4 mercedes that we service there regularly with service A, B, tires.. ect. It's been happening single time this past year. Never had any issues until this year. Absolutely horrible service center and dealerships level of service has gone down too. I also have a bmw, and what I used to think .. wow bmw service center was "okay" with their lobby being smaller but honestly... their service is FAR more superior and can get you in same day everytime and you can actually call them and they WILL answer. More
by Dianalynnx3
Employees Worked With
Nick
September 22, 2021
Service was great as they fixed all my issues the first time. Bobby Waits does a great job. In the past, he even helped me reboot my GPS when I was lost in Wisconsin. I highly recommend this dealershi time. Bobby Waits does a great job. In the past, he even helped me reboot my GPS when I was lost in Wisconsin. I highly recommend this dealership. More
by Johnesimmonds
Employees Worked With
September 20, 2021
People were all good. The problem was getting an appointment. Three week wait was not ideal. appointment. Three week wait was not ideal. More
by Hmk23
Employees Worked With
September 16, 2021
Uber ride to home and back was nice. I think a Loaner car would have been much better. would have been much better. More
by vabowen
Employees Worked With
September 14, 2021
Great service fix things right the first time, friendly,pleasant,Jackson is my service advisor and takes great care of my vehicle . Professional,and caring time, friendly,pleasant,Jackson is my service advisor and takes great care of my vehicle . Professional,and caring More
by carolyn.ates
Employees Worked With
September 08, 2021
Some great people working there. Jim Major was very professional and helpful. He made the experience very good. I recommend the service at this Mercedes Benz locationa professional and helpful. He made the experience very good. I recommend the service at this Mercedes Benz locationa More
by Andre
Employees Worked With
Jim Major
