Mercedes-Benz of Atlanta Northeast - Service Center

I will drive the distance from Buckhead to this dealership! The car buying process was seamless! No hard pressure! The first service was outstanding! Christy Hicks in service was smart, kind, and dealership! The car buying process was seamless! No hard pressure! The first service was outstanding! Christy Hicks in service was smart, kind, and helpful! 1st woman service advisor I’ve ever had, better than any man. (Sorry men) I like everyone at this dealership! Smiles and nice and they want to help! More

Christy Hicks at Mercedes Benz of Atlanta is a wonderful service advisor!!! She goes out of her way to have your Mercedes serviced with skill, speed and top-notch expertise! She saved me $500.00 too! She service advisor!!! She goes out of her way to have your Mercedes serviced with skill, speed and top-notch expertise! She saved me $500.00 too! She’s a God send! She has also become a good friend! Thank you Lord for Mercedez Benz of Atlanta, Christy and all of the sweet young men that work there! More

I took my 2024 GLE in for service today and had a great experience. Our service advisor Catherine Davis was very helpful in ensuring our service was performed in a timely manner. In addition, Catherine l experience. Our service advisor Catherine Davis was very helpful in ensuring our service was performed in a timely manner. In addition, Catherine lined us up an Uber to go grab lunch while car was being serviced. Our overall experience was a 5 out of 5. More

STAY AWAY. Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to their service department because my trunk would not open. A simple repair that should have taken less than an hour to reset the computer. They had my car for six hours, charged me $300 for nothing, and did not fix the problem. They made it worse, instead of not opening, now the trunk would not close. The trunk would just pop open again when you pushed the trunk lid down. I took my car to another Mercedes dealership, who said that Mercedes Benz of Atlanta Northeast removed my trunk latch, broke it and installed it improperly, that is why my trunk will not close. They also said the Mercedes Benz of Atlanta Northeast removed parts from my car and did not replace the parts they removed. Also, they damaged the wiring harness in my trunk, and the exposed wires could possibly cause an electrical fire. DO NOT BUY A CAR FROM THIS DEALERSHIP. Do you want to take your new Mercedes-Benz to this incompetent repair shop? There will only damage your new car. Do business with another Mercedes Benz dealership. This dealership is dishonest and incompetent. More

STAY AWAY. Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to their service department because my trunk would not open. A simple repair that should have taken less than an hour to reset the computer. They had my car for six hours, charged me $300 for nothing, and did not fix the problem. They made it worse, instead of not opening, now the trunk would not close. The trunk would just pop open again when you pushed the trunk lid down. I took my car to another Mercedes dealership, who said that Mercedes Benz of Atlanta Northeast removed my trunk latch, broke it and installed it improperly, that is why my trunk will not close. They also said the Mercedes Benz of Atlanta Northeast removed parts from my car and did not replace the parts they removed. Also, they damaged the wiring harness in my trunk, and the exposed wires could possibly cause an electrical fire. DO NOT BUY A CAR FROM THIS DEALERSHIP. Do you want to take your new Mercedes-Benz to this incompetent repair shop? There will only damage your new car. Do business with another Mercedes Benz dealership. This dealership is dishonest and incompetent. More

STAY AWAY. Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to their service department because my trunk would not open. A simple repair that should have taken less than an hour to reset the computer. They had my car for six hours, charged me $300 for nothing, and did not fix the problem. They made it worse, instead of not opening, now the trunk would not close. The trunk would just pop open again when you pushed the trunk lid down. I took my car to another Mercedes dealership, who said that Mercedes Benz of Atlanta Northeast removed my trunk latch, broke it and installed it improperly, that is why my trunk will not close. They also said the Mercedes Benz of Atlanta Northeast removed parts from my car and did not replace the parts they removed. Also, they damaged the wiring harness in my trunk, and the exposed wires could possibly cause an electrical fire. DO NOT BUY A CAR FROM THIS DEALERSHIP. Do you want to take your new Mercedes-Benz to this incompetent repair shop? There will only damage your new car. Do business with another Mercedes Benz dealership. This dealership is dishonest and incompetent. More

STAY AWAY. Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to Do not ever do business with this dealership. You will be sorry. My pristine convertible SL was permanently damaged by this dealership. I took it to their service department because my trunk would not open. A simple repair that should have taken less than an hour to reset the computer. They had my car for six hours, charged me $300 for nothing, and did not fix the problem. They made it worse, instead of not opening, now the trunk would not close. The trunk would just pop open again when you pushed the trunk lid down. I took my car to another Mercedes dealership, who said that Mercedes Benz of Atlanta Northeast removed my trunk latch, broke it and installed it improperly, that is why my trunk will not close. They also said the Mercedes Benz of Atlanta Northeast removed parts from my car and did not replace the parts they removed. Also, they damaged the wiring harness in my trunk, and the exposed wires could possibly cause an electrical fire. DO NOT BUY A CAR FROM THIS DEALERSHIP. Do you want to take your new Mercedes-Benz to this incompetent repair shop? There will only damage your new car. Do business with another Mercedes Benz dealership. This dealership is dishonest and incompetent. More

There were two ladies I encountered at the service desk. The first one was a nice young lady. She was very friendly and helpful. She helped me locate my service rep Christy. The second one was not. She was The first one was a nice young lady. She was very friendly and helpful. She helped me locate my service rep Christy. The second one was not. She was very rude and not very helpful at all. She was the older of the two. I ask her name, as I knew I would be filling out a survey. I believe she said it was Inaz. Very poor customer service and not helpful at all. Christy was great. More

The team did a great job from drop off to pickup. They proved updates throughout the visit. Everyone I worked with was friendly and took the time to explain the work being done. They proved updates throughout the visit. Everyone I worked with was friendly and took the time to explain the work being done. More

Update 1/23: Mr. Ewell Shuff (the “service director” I say that very loosely) Is just as nasty lol hate to think that this is the representation of Mercedes. It’s trul Ewell Shuff (the “service director” I say that very loosely) Is just as nasty lol hate to think that this is the representation of Mercedes. It’s truly disgusting and disgraceful to the name. Couldn’t even apologize for the ignorance of his employees. It was my fault things weren’t done right or corrected. Instead asked ME what was I calling for ??? Really a disappointing group of men left in charge. I’ll be trading mine in VERY soon!!! GET AN AUDI !!!! DAY OF : 1/18/25 Toussant Green is a xxxx poor sales manager. I had to ask multiple times for my car to be dried after having to come back up to the premises after being told they couldn’t wash my car the day I received an oil change. Go to Buckhead! Mr. Toussant Green has no respect for Black women and I’m going to be sure that corporate knows about his lack of professionalism! I’m going to make sure he doesn’t forget me. In his OWN WORDS “since you don’t wanna handle things the good way we can handle them the bad way”😉 More