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Mercedes-Benz of Asheville

Fletcher, NC

Overview
Reviews
4.6
155 Reviews
Call Dealership (828) 609-1500

649 Airport Road

Fletcher, NC

28732

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Showing 155 reviews

April 21, 2023

Darrell was great and very polite. Kept us informed during the process. The cafe was an additional treat. More

by Jwoodyappraisals
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Curt Brown
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Asheville responded

Thank you for sharing your experience at Mercedes-Benz Asheville. We're so glad to hear that Darrell provided great service and kept you informed throughout the process. We appreciate your business and hope to see you again soon!

April 15, 2023

10am appointment for a tire to be replaced and it took until 4pm. Pathetic beyond belief More

by Mmarmo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nathan Hardin
Report | Print
Apr 19, 2023 -

Mercedes-Benz of Asheville responded

I am disappointed to hear that your vehicle's tire replacement was not completed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Kyte Ferrell - Service Manager - 828-609-1500

April 02, 2023

They were very helpful and responsive. The team worked well and answered all my questions. Very good service level More

by bwa913
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler was very helpful. , Sarah Hamill
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Apr 03, 2023 -

Mercedes-Benz of Asheville responded

Thank you for the 5-star review of Mercedes-Benz Asheville! We truly appreciate your feedback!

March 07, 2023

Great people to work with very professional and and beautiful place to sit while waiting on your car repair. More

by Sue Garrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah Rogers, Sarah Hamill, Curt Brown
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Mar 07, 2023 -

Mercedes-Benz of Asheville responded

Sue, this means a lot to our team! We appreciate the kind words about our staff and our facilities. have a great rest of your day and drive safe until we see you next! From all your friends here at Mercedes-Benz Asheville.

March 06, 2023

Vey fast and prompt Sevice, Kelly rock did as she said she would do , highly recommend, and would buy from Mercedes again. More

by Smithchris 399
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Rock
Report | Print
Mar 07, 2023 -

Mercedes-Benz of Asheville responded

Thank you for the review! We appreciate the kind feedback about Kelly and hope to see you back again at Mercedes-Benz Asheville. Safe travels!

February 21, 2023

Very accommodating, very professional had everything worked out before we arrived to pickup new vehicle up. All the issues were taken care of and deal was very smooth. One of the best dealerships I’ve e More

by murphy737
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Hardin, Kelly Rock
Report | Print
Feb 22, 2023 -

Mercedes-Benz of Asheville responded

Your review is everything we hope to see! we're elated that Kelly and Nathan had everything ready for your arrival and made your experience smooth. Thank you for all your support of Mercedes-Benz Asheville. Drive safe and take care!

January 06, 2023

A first class dealership, staff at all levels are professional, caring and very responsive. Sales and Marketing team is exceptional. Service staff are experienced and responsive, clearly well trained More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Hardin, Raphiel Rodriguez, Kelly Rock
Report | Print
Jan 08, 2023 -

Mercedes-Benz of Asheville responded

Peter, your five-star review for Mercedes-Benz Asheville made our day! Thanks so much for your support.

December 30, 2022

Darryl Inman and his team provided an excellent service experience.. I consider Darryl one of the best of the many attributes of owning a Mercedes. Thanks. More

by cfking5689
Recommend Dealer
Yes
Employees Worked With
Tony Sellers
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Dec 30, 2022 -

Mercedes-Benz of Asheville responded

Thank you for the great review! We appreciate the kind words about Darryl and hope to see you back again at Mercedes-Benz Asheville!

December 17, 2022

What a great experience… Very professional and accommodating… I’ll do it again in a couple of years! More

by Cindydickey1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan parker
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Dec 19, 2022 -

Mercedes-Benz of Asheville responded

Thank you for this great review of Mercedes-Benz Asheville! We are grateful to have your trust and loyal business. The team looks forward to working with you again down the road!

December 15, 2022

AS USUAL A GREAT EXPERIENCE. WORK PERFORMED AS REQUIRED AND WITHIN A REASONABLE LENGTH OF TIME. ALSO A WONDERFUL BREAKFAST AT MATTIE'S CAFE. DARRELL HAS BEEN MY ADVISER FOR More

by BSFNC
Recommend Dealer
Yes
Employees Worked With
KYTE FERREL, SALES MANAGER. DARRELL INNMAN, SERVICE ADVISOR,
Report | Print
Dec 16, 2022 -

Mercedes-Benz of Asheville responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Mercedes-Benz Asheville team. We will be sure to pass on the kind feedback to Darrell and Kyte. Drive safely, and we hope to see you back again down the road!

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