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Mercedes-Benz of Asheville

Fletcher, NC

4.5
143 Reviews

649 Airport Road

Fletcher, NC

28732

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Showing 143 reviews

September 30, 2022

Excellent employees and service also ,the cleanest dealership I've ever been in. They go out of their way to take care of you. More

by johnreef
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathan Hardin
Sep 30, 2022 -

Mercedes-Benz of Asheville responded

Thanks, John! Your five-star review made our day. We look forward to seeing you again at Mercedes-Benz Asheville!

September 29, 2022

Good service, knowledgeable, precise with their quote Just took a long time to get an appointment More

by Oliver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Russells
Sep 29, 2022 -

Mercedes-Benz of Asheville responded

Oliver, thank you so much for the review of our great service here at Mercedes-Benz Asheville! Take care!

September 21, 2022

Great service! ! Very much in touch with every aspect of my service. Extremely responsive and kept me up to speed the entire process. Definitely recommend! More

by hammers-01jubilee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell
Sep 21, 2022 -

Mercedes-Benz of Asheville responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Mercedes-Benz Asheville team. Drive safely, and we hope to see you back again down the road!

September 13, 2022

The service was superb! I called for an appointment & they're able to get back to me quickly & schedule me. Nathan was very attentive to customer as I walked in ( that gest More

by GQ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan - Service Department
Sep 13, 2022 -

Mercedes-Benz of Asheville responded

Thank you for the great review! We are so glad to hear that Nathan went the extra mile to assist with your vehicle and get the job done. We will be sure to pass on the kind feedback to him. Drive safely, and we hope to see you back again at Mercedes-Benz Asheville!

August 21, 2022

Called me promptly. Followed up timely. Negotiated fairly. Closed purchase quickly. Followed up after the purchase to make sure everything was good. More

by Amitch2639
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rhodes, Tim ?, Sarah Hamill, Kelly Rock
Aug 22, 2022 -

Mercedes-Benz of Asheville responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Mercedes-Benz Asheville team. Drive safely, and we hope to see you back again down the road!

August 03, 2022

I do not and have not received return phone calls from the subject MB dealer for vehicle maintenance services for my (2) MB vehicles. I began purchasing Mercedes-Benz since 1985 primarily for the previous More

by rrharney
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept.
Aug 03, 2022 -

Mercedes-Benz of Asheville responded

We aim for best-in-class service and care, and it's disappointing we've left a different impression. I apologize for any delay in getting back to you regarding your next maintenance visits. I am going to look in our voicemail for any outstanding messages, but in the meantime, will you please consider giving me a call or email? I am eager to assist you. All the best, Kyte Ferrell - Service Manager - (828) 609-1500 - kyte.ferrell@fieldsauto.com

Aug 03, 2022 -

rrharney responded

Your listed MB dealership phone# 828-633-5501 is the # I have used to contact your service dept. in the past and recently where your recording instructs me to leave a message with no dealership replies. I will use the 828-609-1500# to contact you,as you have provided today. Thank you for your prompt response regarding this issue.

Aug 03, 2022 -

Mercedes-Benz of Asheville responded

Glad to help. Please let us know where you found the number you have been trying to call so we can be sure to correct it. I was unable to locate it online.

June 12, 2022

Very clean the waiting area is large and comfortable. Amenities only include water and fountain drinks More

by duganboone TB
Recommend Dealer
Yes
Employees Worked With
Darrell, Nathan in Service dept mgmt
Jun 13, 2022 -

Mercedes-Benz of Asheville responded

Thank you for reaching out. We appreciate this feedback about our facilities and are glad to hear that overall you're a satisfied customer. Safe driving from our Mercedes-Benz Asheville team!

June 07, 2022

Very friendly, beautiful surroundings, clean. Professional, very knowledgeable of their product - got me out of there in a timely manner. More

by Dana Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan in the finance was outstanding -explained each piece of paperwork., Kelly Rock
Jun 07, 2022 -

Mercedes-Benz of Asheville responded

Dana, your review means so much to us! We thank you for leaving us this positive feedback about your time here at Mercedes-Benz Asheville. We hope you have a lovely day!

June 03, 2022

Great dealership with the best Service team. Darrell Inman is the best and always has a smile. More

by David Hensley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Inman, Tony Sellers, Scott Wollman, KYTE FERRELL
Jun 03, 2022 -

Mercedes-Benz of Asheville responded

Hi David, thank you so much for the kind review, I will be sure to let Darrell and the rest of the team know they did a great job. Definitely come back to Mercedes-Benz Asheville if you have any vehicle needs!

May 25, 2022

Darrell is such a great Service Mgr. The mechanic that replaced one of our tires did a first class job. Our vehicle rides much smoother. Beautiful new dealership and much closer to wh More

by Tom & Sandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell
May 26, 2022 -

Mercedes-Benz of Asheville responded

Hi Tom and Sandy - Thank you so much for the rave review! We are delighted to hear that you enjoyed working with Darrell and that your vehicle is running smoothly after your visit. Hope to see you at your next visit to Mercedes-Benz Asheville!

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