Mercedes-Benz of Asheville

This is a very please place to do business. I bought a used car from Jewel, and was very pleased with the entire transaction, Everyone we dealt with was friendly and professional. Will certai I bought a used car from Jewel, and was very pleased with the entire transaction, Everyone we dealt with was friendly and professional. Will certainly go back when I'm in the market for another car. More

I couldn't give this dealership one star. I just got off the phone with the used car manager who bold face lied to me. I had a verbal agreement that if they would get a defect fixed on the ca I just got off the phone with the used car manager who bold face lied to me. I had a verbal agreement that if they would get a defect fixed on the car that I would buy it. The used car manager, Tim, told me he took the car to the painter on Friday and he would call me when it was ready. We had negotiated a price, I agreed to deal with the dealership on the financing and everything was great. Today I looked on the website to see that the car had been taken off. I figured it was because it was at the shop and they knew they had a buyer. I found out later that on Saturday they sold the car to someone else. Tim's reason was that this buyer would buy the car without it being fixed. I asked Tim about him telling me he took the car in to have it fixed on Friday he said "well I was going to". What kind of business is that? This would have been the second car I bought from this location and I won't ever buy another one. What ever happened to a man's word? What ever happened to building customer loyalty. I'll tell you what happened. It's all about making the most money possible. Don't get me wrong business is business but You can't keep treating customers this way and hope they will return to do business with you. Tim did offer to find me another car. I told him no thank you. I'll spend my money where I'm appreciated. Lost Customer More

Customer Service Representative Darrel is FANTASTIC. Quick to respond and explains items. Fields $$ are out of control Quick to respond and explains items. Fields $$ are out of control More

I had my GLE350 serviced at Asheville Mercedes-Benz. Nate, my service advisor was great. He was very professional, and my service was completed very quickly. I have known Nate for several years and he i Nate, my service advisor was great. He was very professional, and my service was completed very quickly. I have known Nate for several years and he is a great service advisor. I would recommend this dealership. More

I was trying to purchase a used car from this dealer, and everyone that I dealt with was very professional & they had great customer service. I decided not to purchase the car, and they just let me know if everyone that I dealt with was very professional & they had great customer service. I decided not to purchase the car, and they just let me know if I needed any help in the future, they would be glad to help me. It was a very good experience. More

Mercedes - Benz Asheville, how do I go about saying all the nice things I have to say after so many years of being taken care of by Darrell Inman and the folks at Mercedes. Above and beyond each and every the nice things I have to say after so many years of being taken care of by Darrell Inman and the folks at Mercedes. Above and beyond each and every time I go there. I am so grateful to have them to have my back, and they do. Darrell is kind, understanding, always there to calm me in various messes I get myself into. Thank you Darrell, again. You’re the best. Happy holidays. Shirley Renninger More

Mercedes-Benz of Asheville absolutely lives up to the automaker’s slogan. The purchase experience was commensurate with what one expects from a modern, luxury auto dealership. Sales Manage Curt Brown and automaker’s slogan. The purchase experience was commensurate with what one expects from a modern, luxury auto dealership. Sales Manage Curt Brown and the entire team, including Noie Brewster, Frank Waters, and Katie Stevens, were honest, professional, and knowledgable. The process was extremely efficient, and I highly recommend Mercedes-Benz of Asheville to anyone considering the purchase of a luxury vehicle. More

Not much for dealerships but this one was a fast and thourgh. great experience AAA+ thourgh. great experience AAA+ More

Everyone was wonderful ! !! Somer, Steve & Leah !!!! Thank you all for a fantastic experience !!! Steve did an excellent job! !! Somer, Steve & Leah !!!! Thank you all for a fantastic experience !!! Steve did an excellent job! More

Excellent service, starting with Raphiel as our sales consultant, to Katy as well as Sarah in Finance. consultant, to Katy as well as Sarah in Finance. More