Mercedes-Benz of Asheville

Terrible service depart and unethical management. They installed a part on my MB and set the coding wrong. I took it back to them and they said I needed a new part. I took it to another MB dealership for installed a part on my MB and set the coding wrong. I took it back to them and they said I needed a new part. I took it to another MB dealership for a diagnostic check and they said the code was set wrong when the part was installed. They corrected the code and I have had no more issues. Field's MB refused to accept responsibility for their error, but yet blamed the other dealership for correcting the coding error. They are not to be trusted. More

So this place is something else let me tell you... ok we call about a explorer the limited one and before we come over we ask them if they can come off the price and they said there is wiggle room so we dec call about a explorer the limited one and before we come over we ask them if they can come off the price and they said there is wiggle room so we decided to come over and they start off friendly and let me test drive the car. So when we get done we talked to them and we notice a few things wrong about the car. We point them out and the manager said sure we can fix them, it was like some scratches and the bumper had scuff and the top part of the sun roof button that whole thing was kinda loose. So we ask them if again if they are willing to help us out by coming off the price and they said well not much but we have some wiggle room so we go in for a estimate paper. He kelly blue books my trade in car and brought out the estimate paper and I noticed the price was full price and I asked him again saying hey you didn’t come off the price he said we are not gonna play those games. That’s the price of the car. We are Native American and some native Americans don’t pay taxes on vehicles and they could tell our family was native. But little did they know we had to pay taxes because of where we live so we feel like they were discriminating because of that. They wanted us to do a credit application online then come in Monday and sign paper work... uh no because they were supposed to fix the car and I’m not going to do anything until I seen the damage fixed and after his snotty little comment. When I went there I had a bad feeling and now I know why. So we walked away and I’m so glad we did because we found one two years NEWER and 13,000 less miles for the same price and it was a lot nicer than the one they had. And the dealership we went to didn’t discriminate at all they went above and beyond to help us out. So don’t go to Mercedes Benz of Asheville you’re wasting your time because they don’t play games ( like to help families) Oh.. a few days later I checked to see if car is still on there and they dropped the price after we walked away so yeah there was some wiggle room and they could have came off the price. More

My worst experience ever. I would NOT recommend this dealership if they were the last MERCEDES dealership in this world or the next! I have been after this dealership for my vehicle title for over SIX M dealership if they were the last MERCEDES dealership in this world or the next! I have been after this dealership for my vehicle title for over SIX MONTHS now. I'm beginning to think that I was sold a stolen car and will do all I can to nullify the purchase contract. Stay away from them. More

First let me Tony was my salesman and he was great. But great stops with him. My car had an issue that is apparently known as common but I was unaware of it. Had the car for three months and just wasn’t h great stops with him. My car had an issue that is apparently known as common but I was unaware of it. Had the car for three months and just wasn’t happy. Tried todiscuss the issue and work out a trade with Kurt. He told me he would do anything he could to make it right. I found a vehicle that the dealership. Asked Kurt to work up numbers on a trade and he never called me back. So much for wanting to make customers happy. I’ll stick with Atlanta Classic. More

Mercedes Benz of Asheville is absolutely a great place to buy your new or used Mercedes. Greg Lanning worked with us with great patience. He is the most knowledgeable car dealer we have ever dealt with. Wond buy your new or used Mercedes. Greg Lanning worked with us with great patience. He is the most knowledgeable car dealer we have ever dealt with. Wonderful person and great sales person!! Can’t brag about him enough! The sales manager Curt was great to work with as well!! Good place!!! More

Great experience. Tony Sellers was very helpful, professional and a pleasure to do business with. Kurt Brown in finance was great too. All around great service. professional and a pleasure to do business with. Kurt Brown in finance was great too. All around great service. More

Once again, totally frustrated and disappointed in my experience! Only go when it requests MB technicians - and the timing and quality of work is sub-par. This time is was $165 for a Front License Pla experience! Only go when it requests MB technicians - and the timing and quality of work is sub-par. This time is was $165 for a Front License Plate Holder - after AN HOUR from the appt time, they say the delays where they had no screws! So only installed two of the required four. When forced them to resolve - magically they appeared! Left with $40 installation fee and dirty floor mats from technicians. More

Love my vehicle The staff was friendly. Love my car ! They got me in and out quickly, listened to my needs/ wants. I'm very happy . Highly recommend The staff was friendly. Love my car ! They got me in and out quickly, listened to my needs/ wants. I'm very happy . Highly recommend More

Fraudulent and Horrible Dealership FRAUDULENT & SCAMMERS here! Bait and Switch for over $80,000!! This has to be the worst Mercedes-Benz I have ever dealt with. My sales person was J FRAUDULENT & SCAMMERS here! Bait and Switch for over $80,000!! This has to be the worst Mercedes-Benz I have ever dealt with. My sales person was James Looney who honestly was the worst! I was making a purchase over $80,000 and he assured me the vehicle was available, to the point where he sent me wire instructions. I specifically asked him to send me the physical paperwork first, before I sent the wire and he explained to me that's not how they do it - I would have to send the wire, THEN I would be sent the paperwork. I sent this HORRIBLE dealership $80,000+ for them to tell me a couple days later, the vehicle I was supposed to be taking delivery of was SOLD TO SOMEONE ELSE. They were holding it on a DEPOSIT for another customer. That is outright deceiving! They proceeded to replace the car for me, but heres the best part! They wanted ME to pay for the transportation cost of them having to bring in a replacement car. When they are the ones who sold the vehicle I purchased, and this was completely a mistake on their part - they were unwilling to help and lost a customer over $750 that should've been their cost to assume. ON TOP OF ALL OF THAT it took OVER 1.5 Weeks for me to receive a refund, of my over $80,000 that I was duped into wiring. NOT ONCE, did management get involved to rectify the issue, nor take the issue into consideration - I was simply just told repeatedly they would not cover the cost of having to replace the unit. This is the most DECEIVING, HORRIBLE service I have ever received. Along with the complete lack of customer service, communication, and disregard for their customers. AVOID this dealership at all COSTS, they are selling cars that are already sold and knowingly unable to help thereafter. More