Mercedes-Benz of Asheville

An excellent experience all around! I keep coming back because they make me feel like a part of the family. An amazing experience from start to finish. Every member of this fabulous te I keep coming back because they make me feel like a part of the family. An amazing experience from start to finish. Every member of this fabulous team, from the service department, to management, to my favorite sales girl Skeeter have always treated me in a professional, friendly, and extremely helpful manner. Thank you for making my car buying experience a fabulous one. More

Class A-1 organization. I always have a great experience whenever I am there. This time was warranty work and wheel alignment. The waiting lounge is comfortable. Whenever som I always have a great experience whenever I am there. This time was warranty work and wheel alignment. The waiting lounge is comfortable. Whenever somebody passes by they always ask how am I and can they do anything for you. The MB service manager explained what was happening and what was wrong and how they fixed it. The wheel alignment was off and the car did track better when driven on the highway. Very pleased with work performed. More

Great Converted my lease to purchase because we loved the car. Had a great experience and did in one visit. Would recommend and we’ll return again. Converted my lease to purchase because we loved the car. Had a great experience and did in one visit. Would recommend and we’ll return again. More

Great dealership, great service, great experience. After relocating to Charleston, SC I discovered a lack of reliable service at the Mercedes dealer. Having experienced great service from Skyland and After relocating to Charleston, SC I discovered a lack of reliable service at the Mercedes dealer. Having experienced great service from Skyland and with Darrell Inman in the service department, I elected to make the ten hour round trip to Asheville to have my car serviced. I expected and received great service and was accommodated by Darrell as always. I will continue to make the trip for service on my other Mercedes, all which were purchased through Sam King at Skyland. More

Great service Darrell Inman is excellent -great service, knowledgeable, very responsive! I highly recommend this dealership and service department. My schedule and Darrell Inman is excellent -great service, knowledgeable, very responsive! I highly recommend this dealership and service department. My schedule and convenience is always considered and respected More

Five Star Mercedes Experience Javier Escobar is the best, most professional car sales employee I've ever worked with. He is knowledgeable about his customer base, answers a wide ra Javier Escobar is the best, most professional car sales employee I've ever worked with. He is knowledgeable about his customer base, answers a wide range of questions about the Mercedes brand and...LISTENS. During our research process, he was always accessible and made the most efficient use of his and our time while we were at the showroom and during the test drive. We never felt pressured in any way regarding a new car. Initially we thought we would have to order the Mercedes GLE 350 we wanted and he never rushed us through that process, making sure we got the car we really wanted. Fortunately, a car came in that had all but two options (and those were not game-changers) and the deal was done. Scott Wright did a great job introducing us to all of the navigation and electronic features, taking the angst out of a very steep learning curve into the electronic world of automobiles. (We also have a 1999 Mercedes ML 320.) He is always on call for follow-up questions, too. Not only that, he spent a good amount of time with us this week when we went in to get more information about a cargo net for dogs. I would also like to thank Skeeter Coin who spent time with us looking at the Jeep Grand Cherokee before we settled on the Mercedes. All of the employees we came in contact with were very complimentary of each other which made a lasting impression. Thank you all so much! More

Best new vehicle dealer experience Best new car experience (of 11 total prior). Knowledgeable sales personnel, adequate stock for demo, no sales pressure, fully explained lease finance Best new car experience (of 11 total prior). Knowledgeable sales personnel, adequate stock for demo, no sales pressure, fully explained lease finance options, and diligent work to locate the vehicle we wanted. Spent a lot of time with Javier and never felt rushed. Very good initial training session with Scott, but there's a lot to learn and we look forward to additional sessions to review advanced features. More