Mercedes-Benz of Asheville

I’ve driven Mercedes for over 25 years. Never have I purchased from a dealership this great! EVERYONE went over and beyond to help! I purchased a GLE 350 from Caleb 6 months ago. Great car, Never have I purchased from a dealership this great! EVERYONE went over and beyond to help! I purchased a GLE 350 from Caleb 6 months ago. Great car, no problems. However, I decided I did not really like the color of the vehicle. Crazy me! I called Caleb, he said come in and let’s talk. Unfortunately he was out of town when I arrived. So I talked to Carrie. What a delightful gal! We sat down with her as she went line by line with me to see what I wanted. She pulled it up, we drove it and I knew that was the one. Not to mention that she knew her stuff! She answered every question I asked and then some. I do have to say that a test drive with her was the best. She is fun, knowledgeable, informative and at the end of the drive we wanted to take her home with us! Not to slight Calab, he was an awesome salesperson and I will see him for my first service. Katie, I call her the “bells and whistles “ gal. She knows the technology up and down and is a delight. She makes learning the cockpit easy! I’ve purchased Mercedes from three dealers in Florida and from a Greenville SC dealership. None of them come close to this one in Asheville, NC. From sales floor to financing to service department (you have to meet Tony), to the free fresh cooked meals and free car wash! It just can’t be beat!!!! I’ll never trade anywhere else ever!!! More

Courteous, knowledgeable, always responsive to questions and concerns. Have dealt with this dealership for many years and have never been disappointed. and concerns. Have dealt with this dealership for many years and have never been disappointed. More

Great service and friendly employees. Excellent timing, well explained and executed. Nathan listened and explained the problems correctly. Excellent timing, well explained and executed. Nathan listened and explained the problems correctly. More

I had a very good experience with all parts of the operation. Bery satisfied with transaction operation. Bery satisfied with transaction More

Stupendously satisfying. Caleb exceptional going above and beyond telling me how to get rid of coffee cup on dash and watching out for our car. Tony so attentive to making su Caleb exceptional going above and beyond telling me how to get rid of coffee cup on dash and watching out for our car. Tony so attentive to making sure we were well taken care of. My wife liked the peace and quiet of no tv nor music in lounge but Tony found me a tv to watch in the showroom. Loved that. Food a surprise and appreciated. Better than we’ve eaten in a long time. Looking forward to returning even though we live 77 miles away, this is my third SL but have never had such a pleasant experience getting service. More

Brig Lentz was extremely helpful finding the right car for us. Payment options were difficult at best. We never got to speak to a finance person. We did pay cash but trying to get them to accept it w for us. Payment options were difficult at best. We never got to speak to a finance person. We did pay cash but trying to get them to accept it was not easy. In the frustration, we forgot the option to wire the money. (We bank out-of-state). They originally value our trade-in low and only raised it slightly. We could have bought any price vehicle on this lot and paid cash. We paid $40 for a walk through of the features and never got that. A person called the next day to get us set up on an app and basically said everything was digital and we could find the explanations on the car. Never have had this before. No one spoke to us but Brig. More

Was excellent easy to work. No pressure would recommend Kelly to friends to my a from. We will be back. Thank you No pressure would recommend Kelly to friends to my a from. We will be back. Thank you More

I love working with Darrell. He is a true professional and whatever needs to be corrected on my new car is completed with speed and efficiency. He is always courteous and pleasan He is a true professional and whatever needs to be corrected on my new car is completed with speed and efficiency. He is always courteous and pleasant. He makes visiting the showroom a true pleasure. More

Darrell Inman always gives special attention to the customer experience. I always receive prompt, professional, and courteous service! My thanks also to the staff. Great job! customer experience. I always receive prompt, professional, and courteous service! My thanks also to the staff. Great job! More

Darrell Inman is the reason I continue to take my car to this dealership-he is efficient, reliable, courteous and responsive. Also happy to see Tony Sellers at new location. Both these guys have made sur this dealership-he is efficient, reliable, courteous and responsive. Also happy to see Tony Sellers at new location. Both these guys have made sure my car needs have been met promptly for over 20 years-they are a credit to Fields as they were to Skyland. More