Mercedes-Benz of Arrowhead

Arrowhead of Mercedes Service deaprtment is sub par. No Arrowhead of Mercedes Service deaprtment is sub par. No one greets you at the curb side. Stephanie, the service advisor, has been late too both of my Arrowhead of Mercedes Service deaprtment is sub par. No one greets you at the curb side. Stephanie, the service advisor, has been late too both of my appointments and was not speedy to get me on my way. 45 - 60 minutes to drop of my GL450 is unacceptable for World Clss Service at A mercedes Benz dealership. More

DON'T GIVE THEM ANY DEPOSIT!!!!!!! They make you sign a non-refundable partial payment agreement, and no matter what the reason, they keep your deposit if you do not purchase the vehicle. Also, check out non-refundable partial payment agreement, and no matter what the reason, they keep your deposit if you do not purchase the vehicle. Also, check out the Better Business Bureau complaints. They have SIX complaints and are considered very unsatisfactory. In order to stop them "stealing" from other potential victims, I have filed a complaint with the Attorney General's Office. I did business with their other dealership, Phoenix Motor Company. For your own well being be very careful. They are terribly shrewd. More

Brand new dealership just opening and the staff is very friendly. As a new store in the Phoenix market they appear to be willing to step up and provide a competitive price, and they say service. Since whe friendly. As a new store in the Phoenix market they appear to be willing to step up and provide a competitive price, and they say service. Since when I bought my car they have not opened service I can't comment, but I have reveived a letter from the sales consultant and the service manager. That is a good sign. When we purchased our new car it was not as clean as it could have been. They arranged for us to return and have it cleaned the following week. They did miss a few small items but overall it looked great. More