Mercedes-Benz of Arrowhead

This is by far the best car buying experience I have ever had! It began with a general inquiry I had made through the Mercedes Benz corporate site 5 days ago, when I "built" an E350 sedan to the specs I des had! It began with a general inquiry I had made through the Mercedes Benz corporate site 5 days ago, when I "built" an E350 sedan to the specs I desired. The site advised me that my inquiry would be sent to the 3 dealers in my area. Within 30 minutes, I received a well -written, informative introductory email from JEFF LANE, Internet Sales Manager, composed in such a way that it held my attention. The 2nd dealer in my area took 2 more days to respond, and the 3rd dealer even longer. After a brief phone conversation with JEFF, I met him on Saturday to test drive. I appreciated his no-nonsense, no red-tape sales approach, his candor and honesty. He is extremely knowledgeable about the cars, patiently explained the lease numbers with me, and was able to answer all questions I had, and meet my needs to stay within my budget. Nothing was ever a problem, and by our second conversation, I committed to leasing a car from JEFF. Today, on just my second visit to the dealership, I took delivery on my car. I truly appreciated the professionalism JEFF LANE and TODD DAVIDSON, Finance Manager presented, as I had told Jeff my husband was bringing me in to co-sign, but then would be leaving to return to work. My husband was delighted, amazed and impressed that the paperwork took barely 10 minutes to complete! TODD never tried to push the "add-ons" on me, which was really refreshing. They were presented, I declined and we moved on. I have many friends who own Mercedes and shop at the dealer closer to my home - Schumacher Mercedes - but I will be sure to sing the praises of Mercedes Benz of Arrowhead to all of them, and send any one I can to JEFF LANE. Thank you for a fabulous experience and I look forward to working with JEFF again in a few years. More

I had a BAD experience with this dealer. This is why. My new CLA developed a crack in the windshield. We took it to Arrowhead Mercedes to be looked at. Esther Jordan was the person assigned to us. She told new CLA developed a crack in the windshield. We took it to Arrowhead Mercedes to be looked at. Esther Jordan was the person assigned to us. She told us that the windshield needed to be replaced. We told her that Allstate told us to have it fixed and they would reimburse us. Her first reaction was to tell us that they probably would not pay what the dealership would charge. She told us that we would probably have to work through a glass place that they recommended. We told her that that's not what our agent advised us. She seemed to want to discourage us from having it repaired at Arrowhead. We told her we were more comfortable having Mercedes do the repair. She then checked to see if the part was in stock. It wasn't but she said that it was "in town" and that they could get it. We then scheduled the repair for today. She told me to bring the car in at 9:00. I left the car. She said that she would call me when it was ready. It would take a god part of the day. When I got home, Esther called and told me that they did not have the part. They would not be able to get it until Monday. I would have to pick the car up and bring it back on Monday. I told her that she should have checked to make sure it was there before I came in. She didn't explain why she hadn't done that and didn't seem too concerned that she was wasting my time. I told her to forget the repair. I will take it some place else. I then put a call into the Service Manager, who has still not called me back! Shortly thereafter, Esther called me back and told me that the part had arrived. I told her that I had already arranged with another dealer to do the repair. I again asked her why she had not checked to make sure the part was in. She then told me that they don't actually order the part until your car is on the premises unless you pre-pay and she hadn't wanted to ask us to do that. That made no sense. I am taking my car back and will never return to this dealer. I expected better from Mercedes. The service manager, Vern Foutz, did call me back. When I told him that I was writing this review, he hung up on me! More

Jeff was great to work with on the leasing of my new car and worked with me on the pricing. The process was realitivily quick and I tool delivery within a few hours. Todd make the rest of the process speedy and worked with me on the pricing. The process was realitivily quick and I tool delivery within a few hours. Todd make the rest of the process speedy and I was on my way. More

The process of leasing a car were relatively quick. Everyone worked efficiently and I was able to take delivery of the vehicle the same day. Jeff was great to work with, no high pressure tactics. Everyone worked efficiently and I was able to take delivery of the vehicle the same day. Jeff was great to work with, no high pressure tactics. More

Barry and the staff were a wealth of information and ideals, the experience was not what I was expecting. I'm a bit of a rough person and I came in with a mind set of what I would pay and they worked wi ideals, the experience was not what I was expecting. I'm a bit of a rough person and I came in with a mind set of what I would pay and they worked with me. When we could not get the discounts on what we thought we wanted and would get, Barry worked to get to that goal with alternates and upgrade us at the same time. In the end I was happy that they meet my Bull head with patience and solid suggestions. And the financing was a snap, no pressure and good solid suggestions, in and out in minutes, that has never happened before. I would recommend anyone thinking of stepping up to MB, to take the time to visit Arrowhead Mercedes! Ask for Barry. More

helpful, knowledgable, not pushy and from New Jersey like me. knew his product. listened to what i had to say, didnt try and push me into the sale, let me make up my own mind. dont like pushy sales persons me. knew his product. listened to what i had to say, didnt try and push me into the sale, let me make up my own mind. dont like pushy sales persons, which he is not. friendly too More

I took my wife and our little dog on a 165 mile road trip to see a ML 350 that was on there web site. Barry Bridges came out to greet us all.my dog took to Barry right away then less then a few hours later . to see a ML 350 that was on there web site. Barry Bridges came out to greet us all.my dog took to Barry right away then less then a few hours later . we were on the way home with our new car. Barry and all the staff are the best . I will go back when it time for my next car. thank you . More

Barry was excellent and patient with our Cash purchase plan for my replacement of My 2004 ML 500. I got an excellent deal on a 2011 ML 350 and am very happen with the purchase. I will be doing business w plan for my replacement of My 2004 ML 500. I got an excellent deal on a 2011 ML 350 and am very happen with the purchase. I will be doing business with barry again when it's time to replace the Wife's ML. More

I recently purchased a 2011 C Class. Working with Barry was a great experience. I am already planning ahead on when I will buy from him again. The dealership is top-notch. You can't go wrong! was a great experience. I am already planning ahead on when I will buy from him again. The dealership is top-notch. You can't go wrong! More

I had a great car buying experience with Rob Myers. He showed me a model of the car I was interested in and took the time to show me everything about it, and took the time to thoroughly answer any questio showed me a model of the car I was interested in and took the time to show me everything about it, and took the time to thoroughly answer any questions. When my car was delivered, he again took the time to go over everything about the car with me. Besides all of this, he is very personable and friendly. Both my friend who was with me, and I, were very impressed with him. I therefore submit this glowing rating to the dealership and my salesman. I will happily, and frequently, recommend Mercedes Benz of Arrowhead and Rob Myers. More