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Mercedes-Benz of Arcadia - Service Center
Arcadia, CA
240 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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240 Reviews of Mercedes-Benz of Arcadia - Service Center
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June 21, 2019
Honest and thorough service I live 40 miles away from this service center, passing 4 other Mercedes Benz service centers, and I choose to fight Los Angeles traffic to bring my ve I live 40 miles away from this service center, passing 4 other Mercedes Benz service centers, and I choose to fight Los Angeles traffic to bring my vehicle here to get serviced. They handle all my car service needs, and do what they promise. Highly recommended, and see perry, he will make sure your car comes back to you the way you bought it! Thanks! More
by Tacobp
Employees Worked With
June 19, 2019
Gliches, Foul-ups And Lack Of Customer Service I'm extremely disappointed with the customer service provided by Rusnak Mercedes-Benz in Arcadia, specifically the service advisor David Gomez. I made I'm extremely disappointed with the customer service provided by Rusnak Mercedes-Benz in Arcadia, specifically the service advisor David Gomez. I made a 9:00AM appointment online for my wife 1 week in advance for a mandatory airbag recall work and a brake fluid flush, and needed a rental car for the day. A week later, we drop off the car expecting our reservation to be in the system, but there is NO record of the appointment made whatsoever. The service advisor agrees to take in the vehicle anyway, stating there was probably a 'glitch' in the system, but he offers no rental car because we did not make a reservation. Since we were traveling from Los Angeles, and could have visited many MB dealerships closer to our home, we decided to give Rusnak MB Arcadia our business anyway. In order to make a reservation in the first place, Rusnak asks that you create an account and receive a email to confirm this (which we did). We were also promised the car would be ready in a few hours, but didn't get notification until just before the shop closed later that day. I recently has the oil change done, but I forgot to have reset the service reminder done. When picking up the vehicle the next day from Rusnak, my wife kindly asked the service advisor to please reset the onboard service reminder, but was told no because the 'Service A or Service B' was not performed. By comparison, we have a friendly and cooperative relationship with our Service Advisor with our local New Century BMW dealership. The BMW SA from this dealership represents, reflects and projects the attitude of the company he works for very well. This is sadly lacking at Rusnak Arcadia. I'm sorry but in the future, we will not return here for sales or service. In checking YouTube, the service reset can be done in 5 minutes or less by pressing 2 buttons. I don't understand why there wasn't a goodwill gesture in offering such a simple task, even after all the foul-ups, so called glitches and unkept promises. Next time our vehicle needs service, you can bet I'll find another dealership that deserves our business instead. Rusnak MB? Never again. More
by DeeO
Employees Worked With
David Gomez
June 01, 2019
Service review Rebecca is always soo accommodating and professional. She is the only one I like to deal with. I am very happy with her professionalism and friendline Rebecca is always soo accommodating and professional. She is the only one I like to deal with. I am very happy with her professionalism and friendliness. More
by ShoNaz
Employees Worked With
Rebecca So
June 01, 2019
Great service I’m from Ventura county tried the dealership service close to my home but they don’t compare to the service I get from Mercedes of Arcadia. I’m from Ventura county tried the dealership service close to my home but they don’t compare to the service I get from Mercedes of Arcadia. More
by Trevirg
Employees Worked With
Jennifer Lew
May 25, 2019
Organized service Dealership and service was great. However they missed the check light on my car which I was surprised. I also brought it up but they didn’t fix. Ve Dealership and service was great. However they missed the check light on my car which I was surprised. I also brought it up but they didn’t fix. Very unlike them. More
by JHua
Employees Worked With
Jennifer Lew
May 19, 2019
Fast. Efficient. On Time. Genuinely concerned about providing quality customer service. Beautiful, clean location. Friendly. Can arrange a service appointment within days. Genuinely concerned about providing quality customer service. Beautiful, clean location. Friendly. Can arrange a service appointment within days. Loaner car. Easy in and out for service. More
by 250slk
May 17, 2019
Service Fast service i was told its gonna be done in 2 hours but i got call within an hour that my car is ready... service advisor communicate promptly with Fast service i was told its gonna be done in 2 hours but i got call within an hour that my car is ready... service advisor communicate promptly with client More
by Doryds
Employees Worked With
Joseph Yu
May 02, 2019
Excellent Dealership This dealership is amazing...great employees and very sincere. I would recommend them to anyone buying a used or new car. Or for service, they are ve This dealership is amazing...great employees and very sincere. I would recommend them to anyone buying a used or new car. Or for service, they are very efficient. More
by suzied.
Employees Worked With
Other Employees :
Willy Chia, Khaled Gawad, Joseph Ovsepyan, Mike Tone
April 29, 2019
The service is excellent! Mr. Perry Roeder was able to complete all the necessary paper work for my service very quickly. He also arranged the transportation that I've requeste Mr. Perry Roeder was able to complete all the necessary paper work for my service very quickly. He also arranged the transportation that I've requested. His hard work is greatly appreciated. More
by Dang123
Employees Worked With
April 21, 2019
Excellent Jerry Roeder (service advisor) explained the service and timeframe. He fully answered my questions. He was professional, knowledgeable and personable. Jerry Roeder (service advisor) explained the service and timeframe. He fully answered my questions. He was professional, knowledgeable and personable. Everything turned out as explained. More
by E30018
Employees Worked With
