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Mercedes-Benz of Arcadia - Service Center
Arcadia, CA
240 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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240 Reviews of Mercedes-Benz of Arcadia - Service Center
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August 26, 2019
I value my service advisor’s Honesty and Integrity Rusnak has been servicing my cars for more than 20 years. Mike Marsh runs a first class operation that is very customer oriented. He knows many of his Rusnak has been servicing my cars for more than 20 years. Mike Marsh runs a first class operation that is very customer oriented. He knows many of his regular customers by name and provides a personal greeting if he sees you. Everyone is very professional in their appearance and interaction with the customers. I particularly like the relationship that I have with my service advisor Ophelia Wang-LeBlanc. She is very knowledgeable and I value her honesty and integrity. More
by HWARD
August 17, 2019
Above and beyond. Recommended by internet sales Denise Justice, I have had the pleasure of working with service advisor Perry Roeder. Words do not adequately express th Recommended by internet sales Denise Justice, I have had the pleasure of working with service advisor Perry Roeder. Words do not adequately express the level of professionalism and service Perry has demonstrated. Not due to any issue with Rusnak, I had to bring my Mercedes in for service, multiple times within a short time; admittedly it was frustrating to say the least. Perry was more than accommodating in helping me obtain loaner vehicles (without having an appointment), maintaining relative updates on my vehicle, communicating with shop foreman, and being more than personable and professional. In addition, his humor and kindness were MORE than appreciated. The attention to the problem and his concern in resolving my vehicle’s issue helped me to feel less stressed about the situation. Business to business, the respect and customer service I have experienced with Perry and Rusnak Mercedes is comparable to none. Thank you! Rusnak will continue to have my business. More
by Sealey, Inc
August 03, 2019
Service maintenance Great customer service from Mike Tone. Friendly, thoughtful and delight person talking to. Service department very clean and even provide waters and Great customer service from Mike Tone. Friendly, thoughtful and delight person talking to. Service department very clean and even provide waters and coffee. Thank you for great experience. More
by Stevoong
Employees Worked With
Mike Tone
July 31, 2019
Update Success GPS Navigation system was a great success. Thanks to my assigned advisor David Gomez and shop technician who updated my system. The only downside is GPS Navigation system was a great success. Thanks to my assigned advisor David Gomez and shop technician who updated my system. The only downside is it took 8 hours and they didn't re-establish my current settings and I had to import all my phone contacts and make it convenient to navigate from the get go. We did have to find someone to enter current data into system as it was wiped clean with new update. Update is brand new again and I am currently entering all my previous destinations and had to import phone contacts as well. I am now good to go! Thanks to everyone there, I do recommend a tech guy who gets you back up and running before you drive car away. I wasn't given an estimate time, it took all of 8 hours from 9:30 am to 5:30pm. A bit nerve-racking...however I'm over it now and am happy with the car. More
by ruby
Employees Worked With
David Gomez - Great attitude, professional
July 29, 2019
A lot of time wasted at the service department I heard a lot of good things...but seems like everyone’s expectations are not the same. I came to Rusnak after having horrible experiences with ca I heard a lot of good things...but seems like everyone’s expectations are not the same. I came to Rusnak after having horrible experiences with cal star, in fact I told everyone I came in contact with at Rusnak about my horrible experience with cal star(we all laughed together at cal star) and somehow after all that, they managed to make things worse. I asked to talk to a service manager as soon as I got there but apparently he was super busy the whole day so he threw a shop foreman at me to keep me quite...nice. The shop foreman Devin was super nice and receptive towards my concerns and told me to bring my car in a week later. I did...but where I fell short was the advisor they gave me. I mean, he knew how to type everything I said very well....but as a rookie...you give basic xxx service...which ends up resulting in basic xxx results. My end result was a disaster, not only were my problems that were clearly addressed from cal star and was told they would be fixed were are all left as is, my time was clearly wasted and I even got together a long email showing all my issues and concerns all with pictures and videos all nestled into an easy to open Dropbox link for the tech(s). Nothing good came from that, nothing. Cherry on top was when the advisor texted me during rush hour on a Friday and told me my car is ready...I told him that it would be totally stupid for me to leave work on a busy afternoon and drive over an hour during ridiculous traffic(then have to drive back) and I had a family wedding all day on Saturday so I’ll be in first thing Monday morning, but he said they they’ll charge for the loaner?! Seriously can’t make any kind of exception when you text me on a Friday mid day during rush hour? So I held off all my tasks at the office on a Friday afternoon and took the xxxx drive out there. 57 minutes later I arrived only for my $200 bottle of cologne to be broken by the advisor with zero remorse or apologies from ANYONE even when I confronted them that they broke it. I spent my hour long drive back reminiscing all the good times with all the employees, especially the one who broke my cologne. More
by markamian
Employees Worked With
n/a
July 23, 2019
Great service! Rusnak took care of all safety recalls and provided me with a loaner vehicle and had washed my car. I would return to Rusnak Arcadia Rusnak took care of all safety recalls and provided me with a loaner vehicle and had washed my car. I would return to Rusnak Arcadia More
by liannarong
Employees Worked With
Jennifer Lew
July 14, 2019
Great Job！ Excellent services！ Excellent service! Professional Advisor expand all the detail what your vehicle needs!Nice and clean job!Especially thanks to Joe Yu. I was late about Excellent service! Professional Advisor expand all the detail what your vehicle needs!Nice and clean job!Especially thanks to Joe Yu. I was late about 30 mins but still get the services done. Thank you!Highly recommaned dealership! More
by hwz41
July 10, 2019
Great service I was referred by a friend to service my vehicle at this dealer. They resolved very promptly all issues I had. I definitely recommend servicing your I was referred by a friend to service my vehicle at this dealer. They resolved very promptly all issues I had. I definitely recommend servicing your vehicle at Rusnak Arcadia. More
by Jacoy
Employees Worked With
July 03, 2019
Excellent customer service! I’ve got an excellent customer service provided by Service Advisor Stacy Yee and the team! The time frame really impressed me. In other words, real pr I’ve got an excellent customer service provided by Service Advisor Stacy Yee and the team! The time frame really impressed me. In other words, real professionals worked hard to made my day Sunny! Thank you very much! More
by Sunmoon1969
Employees Worked With
Stacy Yee
June 21, 2019
Good service The Mercedes Benz service in Arcadia is a very efficient. I am very impressed by the operation. I will love to try again next time The Mercedes Benz service in Arcadia is a very efficient. I am very impressed by the operation. I will love to try again next time More
by cibeyato
Employees Worked With
Joseph Yu
