Mercedes-Benz of Arcadia - Service Center

Everything As expected No real contact with employee(s) dropped off after hours which helps my work schedule. Picked up 5 pm next day routine maintain . Car clean n running No real contact with employee(s) dropped off after hours which helps my work schedule. Picked up 5 pm next day routine maintain . Car clean n running well More

My service experience. Brian Edwards knows my vehicle! He was very professional and he clearly advised me of the work that needed to be done. Brian, as always, was very comp Brian Edwards knows my vehicle! He was very professional and he clearly advised me of the work that needed to be done. Brian, as always, was very compassionate and ensured that the job on my vehicle was completed on time. Thanks Brain. Sam More

Professional friendly I took just minutes to check in the car and to get it back. Great attitude of staff, polite and friendly. Professional service all the way. I took just minutes to check in the car and to get it back. Great attitude of staff, polite and friendly. Professional service all the way. More

Fantastic service Ophelia was very helpful with my service issue. I highly recommend. She coordinated computer diagnosis and promptly relayed results. She was friend Ophelia was very helpful with my service issue. I highly recommend. She coordinated computer diagnosis and promptly relayed results. She was friendly in her approach and provided frank advice about what to do next. More

Professional and courteous service I'm impressed with the professionalism and courteous service I alway received from the staff, from Robert Rodgers to Andrew and every valet employees I'm impressed with the professionalism and courteous service I alway received from the staff, from Robert Rodgers to Andrew and every valet employees who handled my car. Thank you for excellent service. I believe that the quality of work is outstanding. More

Incredible customer service Every person I came in contact with at Rusnak/Arcadia was so pleasant and accommodating. ! have been to more luxurious Mercedes dealers, like the k Every person I came in contact with at Rusnak/Arcadia was so pleasant and accommodating. ! have been to more luxurious Mercedes dealers, like the kind that have a Concierge greet you with a Mercedes bottle of water and offer high end snacks. But none can beat the friendly smiles and warmth of everyone at Rusnak/Mercedes! Thank You, Carol Kemm More

Stacey Yee makes all the difference!! It's a great feeling to have trust in your service advisor. When I hand my keys over to Stacey after signing my initials and signature to forms, I kno It's a great feeling to have trust in your service advisor. When I hand my keys over to Stacey after signing my initials and signature to forms, I know she will make sure my car will be taken care of while making sure I am not inconvenienced in the least. She gives me the necessary updates and my car is ready when promised. At other dealerships, clients might dread having to take their cars in to be serviced, but it is a pleasure to come to Rusnak to see Stacey. She is the consummate professional and the main reason I go to Rusnak for my service. More

Best service advisor I've ever dealt with! My service advisor Robert is someone who took his job to heart. He knew what he was doing and understood his customer's needs. Totally love his positi My service advisor Robert is someone who took his job to heart. He knew what he was doing and understood his customer's needs. Totally love his positive attitude. More

Oil Change The service was excellent. Ophelia greeted me and we chitter chatted as if we were previously acquainted. She saw me with a same day appointment. S The service was excellent. Ophelia greeted me and we chitter chatted as if we were previously acquainted. She saw me with a same day appointment. She then directed me to the customer lounge and let me focus on personal things until my car was ready. She has a great personality, very upbeat, on top of everything she works on, and pleasant. More

Helpful and friendly The Service consultant, Stacy Yee, was extremely helpful and friendly. She explained what needs to be done clearly and made sure that I understood. Sh The Service consultant, Stacy Yee, was extremely helpful and friendly. She explained what needs to be done clearly and made sure that I understood. She is so friendly and thete is always a smile on her face. More