Mercedes-Benz of Arcadia - Service Center

Courteous, attention to detail and knowledgeable Great customer service and appreciated all of Robert's help through the process, Attention to detail explaining the overall process was pleasurable. Great customer service and appreciated all of Robert's help through the process, Attention to detail explaining the overall process was pleasurable. Appreciated the in and out process. More

Service Level Ophelia and all other staff members were very courteous and helpful. My service was handled in a professional and timely manner. I was kept updated vi Ophelia and all other staff members were very courteous and helpful. My service was handled in a professional and timely manner. I was kept updated vi text to my status and pick up time when car was ready. I also interacted with a sales person named Freddy who I think was new and he was informative and was able to answer some of my questions regarding future purchase. He was not pushy but friendly and helpful. More

Scheduled maintenance I've always had my services done at either the Beverly Hills or Santa Monica dealer and since I'ce moved to the area, the closest dealer is Rusnak. Ov I've always had my services done at either the Beverly Hills or Santa Monica dealer and since I'ce moved to the area, the closest dealer is Rusnak. Overall an okay experience, with friending service reps. But my only complaint was when I first pulled up into the service driveway, no one came up to my vehicle. Having been my first time, I was unsure where to go since I was so used to having people ready to open the door to tend to my car. Even when I returned the loaner, no one came up to me. A little strange considering the other two dealer/service were more attentive during the check in process. Also, the tech failed to reset my reminder on the dash so I still have a message to get my car to have it serviced. But after I informed my service rep of the problem, a tech was sent to the house to reset the service code. I like that. More

Fast service, professional, and high tech! I got in and out of the dealership in less than 15 minutes and was able to follow up via text and pay online prior to picking up the car! They really I got in and out of the dealership in less than 15 minutes and was able to follow up via text and pay online prior to picking up the car! They really made this a very efficient process. Robert was great also! More

Simply the Best! I deeply appreciated the high level of the professionalism, care and quality of work at your dealership. I would absolutely recommend you guys to all I deeply appreciated the high level of the professionalism, care and quality of work at your dealership. I would absolutely recommend you guys to all my friends and family members. Many thanks! More

As usual, they couldn't have been nicer! They initially screwed up: They told me the car was fixed and ready, but, when I went to pick it up, it had the same problem I had brought it in for. They initially screwed up: They told me the car was fixed and ready, but, when I went to pick it up, it had the same problem I had brought it in for. Mike and Brian apologized profusely, lent me a new Mercedes to use while they kept mine overnight, and then made what turned out to be a lengthy and expensive repair that I paid $0 for because it was under warranty. This is the reason we have been Rusnak customers for over 30 years: Their customer service is unparalleled. More

Ophelia Wang - First meeting with Ophelia was impressive and I will continue to request her as my SA. She's very attentive and super service oriented. I am al First meeting with Ophelia was impressive and I will continue to request her as my SA. She's very attentive and super service oriented. I am also in the sales / service business so I know a thing or two about customer service and human nature. I've worked with many SA's and no exaggeration, she made a very good first impression. Her can do attitude is appreciated. Keep working hard in achieving the new MB "The Best or Nothing" motto. Cheers! More

They gave me excellent service I had an electrical & transmission problem with my new Mercedes. I had taken it to the dealership where I had purchased it at least 8 times. They to I had an electrical & transmission problem with my new Mercedes. I had taken it to the dealership where I had purchased it at least 8 times. They told me there was nothing they could do since the problem didn't show up on the computer. They recommended (twice) that I take the car to a different dealership. So, I came to Rusnak of Arcadia. Ophelia recognized immediately the seriousness of my problem and told me they would find the problem and repair it. And... they did. I had been so frustrated before coming to Rusnak, but then I remembered the great service that Rusnak gave me with my BMW. They came through again with my Mercedes. More

Robert is the best service manager Rusnak could have. Robert always makes sure the customer is well informed in the work to be done to their vehicle. He's the only reason i return my Mercedes to Rusnak f Robert always makes sure the customer is well informed in the work to be done to their vehicle. He's the only reason i return my Mercedes to Rusnak for service. Without Robert, I'd take my car to a local licensed Mercedes body shop. More