Mercedes-Benz of Arcadia - Service Center

Perfect Perry was great letting me what was wrong with my car and i had immediate followup. Katrina is a joy to talked to and helped me more than once get my Perry was great letting me what was wrong with my car and i had immediate followup. Katrina is a joy to talked to and helped me more than once get my car when i came to pick it up after hours. More

Service Review I was satisfied with my service adviser, Joe Yu. He was very courteous, advised me along the status of the service. He was overall excellent service I was satisfied with my service adviser, Joe Yu. He was very courteous, advised me along the status of the service. He was overall excellent service adviser. More

Thank all of you that I worked with for being so nice. I always enjoy working with Mike Marsh. He has always been extremely nice and polite. I was introduced to Joseph Yu. I really enjoyed working with I always enjoy working with Mike Marsh. He has always been extremely nice and polite. I was introduced to Joseph Yu. I really enjoyed working with him, he was very helpful and knowledgeable. I hope if I need anything else and my next service Joseph will still be there. He was very friendly and nice. More

Work complete as promise I took my car in for regular service. Stacy Yee is my advisor. As usual she's very helpful with all I needed. She texted me to inform of any addition I took my car in for regular service. Stacy Yee is my advisor. As usual she's very helpful with all I needed. She texted me to inform of any additional work need to get done and only perform the work if I approve it. The work was done on time as promise. The payment online option was easy and checkout process was speedy. Thank you for always providing such excellent service every time I brought my car in. More

Dashboard speaker blew The first time I went in complaining about my problem. The service person or people didn't fix the problem . I went in this time and the Service pers The first time I went in complaining about my problem. The service person or people didn't fix the problem . I went in this time and the Service person I dealt with made sure my concerns were addressed. The problem is fixed now. This is the first time with this dealership that I had to bring my car back for the same problem. Ophelia is a great Service person to have on your side. She made me feel heard and appreciated. She understood that my time was valuable and was just as upset that I had to bring my car back for the same issue as before. She is the reason why I would go back to this dealership for service. More

Good experience Joe did a good job. As my advisor, he checked the condition of my car and based on the situation, he gave his recommendation. Very useful. Good experi Joe did a good job. As my advisor, he checked the condition of my car and based on the situation, he gave his recommendation. Very useful. Good experience. More

Excellent service Brought in my car yesterday for a Service B. My normal service adviser had a day off so Brian Edwards help me out and he was great. I showed him a com Brought in my car yesterday for a Service B. My normal service adviser had a day off so Brian Edwards help me out and he was great. I showed him a competitor's price for the service that he quickly matched. Alene (sorry bout the spelling) hooked me up with a fantastic C coupe loaner car. When I got the call in the afternoon that my car was ready I paid for it online, signed the documents online, and my car was right up front and ready for me to hop in when I got there. What a great experience. More

Very efficient I have always gotten excellent service from all the people at Rusnak I've come to trust them and have found no reason to think otherwise. Their fast w I have always gotten excellent service from all the people at Rusnak I've come to trust them and have found no reason to think otherwise. Their fast work and advise has always been satisfactory and I appreciate their concerns and suggestions. More

polite, willing to listen and address the issues, Mercedes is great products but don't let the service people ruin the brand, which happened in the past. Customers' best interest come first. If you Mercedes is great products but don't let the service people ruin the brand, which happened in the past. Customers' best interest come first. If you could do a little extra, go do it. All industries do that. More

Excellent from start to finish My battery died all of a sudden. I needed immediate service for that and I was overdue for regular service. Got an appointment right away and ever My battery died all of a sudden. I needed immediate service for that and I was overdue for regular service. Got an appointment right away and everything was taken care of in one day. Very nice and friendly staff. More