Mercedes-Benz of Arcadia - Service Center

Nice customer service. I did not have long wait on the service. The staffs here are polite and helpful. The service time frame was reasonable as well. The overall experience I did not have long wait on the service. The staffs here are polite and helpful. The service time frame was reasonable as well. The overall experience is excellent. More

service A Very quick turnaround for scheduled service, and they also replaced a part that was related to a minor recall. Car was cleaned before releasing it. Very quick turnaround for scheduled service, and they also replaced a part that was related to a minor recall. Car was cleaned before releasing it. More

Great Service! Joseph Yu, my service advisor was excellent and was very helpful in letting me know the status of my C250. Joe also assisted me on what needs to be do Joseph Yu, my service advisor was excellent and was very helpful in letting me know the status of my C250. Joe also assisted me on what needs to be done on my vehicle and the cost for maintenance. He sent the Uber to drop off and pickup was great. More

Excellent service My service advisor, Brian, is always helpful. He would go over the items that require attention making sure I am clear and agree on the repairs, My service advisor, Brian, is always helpful. He would go over the items that require attention making sure I am clear and agree on the repairs, More

Courteous, professional, and obliging. The service was friendly, courteous, responsive, professional, and complimentary. Ms Yee provided transportation back to my office. My auto was serv The service was friendly, courteous, responsive, professional, and complimentary. Ms Yee provided transportation back to my office. My auto was serviced and cleaned when it was returned. More

First time at this location and I loved it. I got referred at this Arcadia Mercedes Benz location and what a great surprise.they did a fantastic job on my Mercedes and the customer service is ou I got referred at this Arcadia Mercedes Benz location and what a great surprise.they did a fantastic job on my Mercedes and the customer service is out of this world.the minute I stepped in I was welcome with a smile and prompt to help myself with a coffee and a cokie. They also provided a ride back home while my car was being service .Andy acevedo (sales advisor )was very polite and helpful . Thank you all of you at mercedez of Arcadia your customer service is above and beyond . More

Honesty and Integrity Our Sprinter was displaying a service A message and we took it in to Rusnak. Ophelia told us that since we had super low miles and had already done a Our Sprinter was displaying a service A message and we took it in to Rusnak. Ophelia told us that since we had super low miles and had already done an oil change with our RV dealer, we didn't need to spend the money to do the service. Her honesty and integrity are the reason we will be back to this dealer for our next service, including the oil change. Oil changes are tricky in Sprinters but she assured us that their techs are specialized in Sprinter and Sprinter RVs. More

Scheduled service Very good customer service for the scheduled interval services. Accommodation of loaner cars are always available , which is very convenient. Fast tur Very good customer service for the scheduled interval services. Accommodation of loaner cars are always available , which is very convenient. Fast turnaround for the scheduled services. More

BEST Customer Service Ever! Not just a extraordinary Service Advisor, Mike is also an amazing customer care specialist. He really cares for his customers! Great communication- u Not just a extraordinary Service Advisor, Mike is also an amazing customer care specialist. He really cares for his customers! Great communication- updates me accordingly with easy to understand explanations, and always follows up. No one EVER follows up anymore! Mike always has. Timely, efficient and doesn't make empty promises. I recommend him to all of my MBZ acquaintances. I'm putting him in for a raise. When you have an employee like Mike, you want to keep him. Great work Mike! Thank you so much for all that you do! More

SATISFIED CUSTOMER I did my own research before deciding where to bring our MBenz for repair and I must say, I was happy with my choice. Gus, the service adviser was ver I did my own research before deciding where to bring our MBenz for repair and I must say, I was happy with my choice. Gus, the service adviser was very helpful and kept me informed of all the needed repairs. I appreciated the fact that they offered a ride back to my house and again picked me up from my house when my car was ready. Can't say enough good things about the drivers, Forrest (not Gump!) & Jessie. Thanks so much for a wonderful service! More