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Mercedes-Benz of Arcadia - Service Center

Arcadia, CA

4.1
240 Reviews

240 Reviews of Mercedes-Benz of Arcadia - Service Center

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September 27, 2018

serviced catal convertors I need two cats convertors , but just one in stock. So they special ordered for me and fast to repair it when got the parts. Also good prices good s More

by Jackyu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacy Yee
Oct 18, 2018 -

Mercedes-Benz of Arcadia responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Huy Nguyen, Customer Service Manager

September 19, 2018

Five star I received a five star service in making the appointment and have the work done as promised.I appreciate the transformation to and from work More

by Gabriella 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Baldwin
Oct 18, 2018 -

Mercedes-Benz of Arcadia responded

We're glad everything was completed quickly and to your satisfaction! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! - Huy Nguyen, Customer Service Manager

September 17, 2018

Replace Seatbelt recall Mr. Joseph Yu did an excellent job to take care of me. Call in Friday morning and got an appointment on Saturday at 8am for the service. More

by vietfon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Oct 18, 2018 -

Mercedes-Benz of Arcadia responded

Wow, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care! - Huy Nguyen, Customer Service Manager

September 13, 2018

Professional The Service Advisor, Perry, has been very helpful in my service needs. Also, Service Manager Mike Marsh has been supportive in unique situations on wa More

by Bunky1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2018 -

Mercedes-Benz of Arcadia responded

Thank you for your high praise! We truly value your opinion. - Huy Nguyen, Customer Service Manager

September 03, 2018

Wonderful experience I was running late for my 7:00 am appointment and called ahead to let them know I was in a hurry and had to get to work. They were accommodating and More

by Kl617796
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Edwards
Sep 27, 2018 -

Mercedes-Benz of Arcadia responded

Thank you for taking the time to write us such a great review. We really appreciate it! - Huy Nguyen, Customer Service Manager

September 02, 2018

as expected Service was done on time and at negotiated price. I did have a flat tire the next day. Still determining if that was related to the work done. More

by nassau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2018 -

Mercedes-Benz of Arcadia responded

Thank you for the 5-star feedback. - Huy Nguyen, Customer Service Manager

August 28, 2018

Stacy is the best service for me Stacy is the best service advisor and give me the best price also. My car’s catalytic converters was failed, The parts are back ordered from Merced More

by Jackyu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacy Yee
Sep 27, 2018 -

Mercedes-Benz of Arcadia responded

We are happy we could be of help! - Huy Nguyen, Customer Service Manager

August 27, 2018

First Maintenance for my car I had a great experience at Rusnak for the scheduled maintenance of my car. It was easy and painless. Joseph was friendly and efficient. He explain More

by danapbouton
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Sep 27, 2018 -

Mercedes-Benz of Arcadia responded

I'll be sure to pass along those kind words! - Huy Nguyen, Customer Service Manager

August 26, 2018

Break replacements Service was prompt and courteous The car break was damaged and it was recognized as a faulty. They acknowledged it and fixed it. Thank you. More

by Jh
Recommend Dealer
Yes
Employees Worked With
Rebecca So
Sep 27, 2018 -

Mercedes-Benz of Arcadia responded

Thank you for this kind review! - Huy Nguyen, Customer Service Manager

August 23, 2018

Great work Always good service. Jennifer is an excellent person ready to help and answer any question I have. They always return my car clean. Overall great More

by Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Sep 27, 2018 -

Mercedes-Benz of Arcadia responded

We're glad to hear you enjoyed your visit! - Huy Nguyen, Customer Service Manager

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