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Mercedes-Benz of Arcadia - Service Center

Arcadia, CA

4.1
240 Reviews

240 Reviews of Mercedes-Benz of Arcadia - Service Center

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January 09, 2019

Great Service@ Great experience - easy scheduling process, on-time check-in, great waiting room, completion as promised. And my service Rep was outstanding! I woul More

by CJStavert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Edwards
Jan 25, 2019 -

Mercedes-Benz of Arcadia responded

Hello there, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day! - Huy Nguyen, Customer Service Manager

January 09, 2019

Great Service Easy scheduling process, smooth check-ins, detailed explanations about the service, good communication setup through texting and completion as promise More

by oba9350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Jan 25, 2019 -

Mercedes-Benz of Arcadia responded

Thank you. We appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon! - Huy Nguyen, Customer Service Manager

January 08, 2019

Great service Joseph is a good service advisor. He is very professional. He explained everything to us clearly. We are happy that the odor was removed and the ca More

by TomLu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Jan 25, 2019 -

Mercedes-Benz of Arcadia responded

Thank you so much for your high rating. We do hope we can be of assistance in the future. Take care! - Huy Nguyen, Customer Service Manager

January 06, 2019

Great service Nice people, great service. They are willing to answer all your questions with a nice actitud, they made me feel comfortable every time I been there. More

by Epi2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 15, 2019 -

Mercedes-Benz of Arcadia responded

Hi, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care! - Huy Nguyen, Customer Service Manager

January 05, 2019

Excellent service and Jo who assisted me. Jo was very professional. He is knowledgeable. He explained to me everything from the time my car will be serviced. He even offered a complimentary ri More

by rusnak119
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Yu
Jan 15, 2019 -

Mercedes-Benz of Arcadia responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! - Huy Nguyen, Customer Service Manager

December 13, 2018

Partially adequate evaluation One of th two problems I wanted evaluated were adequately diagnosed. The other was not adequately diagnosed and continues I emailed my service coordin More

by Sfinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Celina Chen
Jan 04, 2019 -

Mercedes-Benz of Arcadia responded

Please contact me directly about your concern at (626) 701-8904 . - Huy Nguyen, Customer Service Manager

December 05, 2018

very good Jennifer is very friendly, helpful, efficiency and knowledgeable. I have booked through online for appointment the night before and I can have the s More

by MING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Dec 19, 2018 -

Mercedes-Benz of Arcadia responded

Great to hear! - Huy Nguyen, Customer Service Manager

December 01, 2018

GREAT! It's a pleasure to do business with Rusnak-Arcadia Very professional & friendly & caring Perry goes the extra mile in explaining & helping me to fe More

by mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2018 -

Mercedes-Benz of Arcadia responded

It is our goal to always go the extra mile for our customers! Thank you for your business! - Huy Nguyen, Customer Service Manager

November 30, 2018

Attentive and fast I get all my needs taken care of fast. Very courteous and attentive I would definitely recommend this dealership. I feel very confident when I get my More

by Margaretmazzola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Voglezon, Joseph Yu
Dec 09, 2018 -

Mercedes-Benz of Arcadia responded

We want our customers to have peace of mind when it comes to their vehicle needs. We are here to help! Thank you for the 5 star rating! - Huy Nguyen, Customer Service Manager

November 21, 2018

Great Service I always take my Mercedes to Arcadia for service. Never disappointed. They always try their best to accommodate my request. They have a new office whi More

by David S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca So
Nov 28, 2018 -

Mercedes-Benz of Arcadia responded

I'm glad to hear you like the new office! Thank you for the 5-star rating. - Huy Nguyen, Customer Service Manager

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