Mercedes-Benz of Annapolis - Service Center

Excellent customer service! Raphael made sure my waiting time was very minimal, he was extremely courteous and customer oriented! It makes a substantial difference When having y Raphael made sure my waiting time was very minimal, he was extremely courteous and customer oriented! It makes a substantial difference When having your vehicle serviced. Kudos to Raphael!! More

Consistent professional and customer service Consistently provide expedient service with fair pricing and minimal disruption to my day. Drop off and pick-up goes smooth and on time. Car service p Consistently provide expedient service with fair pricing and minimal disruption to my day. Drop off and pick-up goes smooth and on time. Car service performed is explained and follow-up is excellent. More

HONEST service I appreciated receiving an HONEST (not inflated) assessment of what needed to be fixed on my car. Also, the evening manager, Sean, stayed after hours I appreciated receiving an HONEST (not inflated) assessment of what needed to be fixed on my car. Also, the evening manager, Sean, stayed after hours to greet my husband at the Service Center when my car had to be towed. More

My issues were all resolved. Thanks to David Brady Three new tires were replaced. I did not wait too long for the service. Very helpful. Polite and gracious. My car was also washed. Thanks. Three new tires were replaced. I did not wait too long for the service. Very helpful. Polite and gracious. My car was also washed. Thanks. More

Experience Sean is always professional and keeps me informed.he always make sure our vehicles are clean and any work above normal service is approved with pricin Sean is always professional and keeps me informed.he always make sure our vehicles are clean and any work above normal service is approved with pricing More

It’s very pleasant and efficient The MB service center and our service rep Sean Engelhard are a pleasure to deal with. Sean keeps the experience pleasant and easy. The facility is The MB service center and our service rep Sean Engelhard are a pleasure to deal with. Sean keeps the experience pleasant and easy. The facility is bright and pleasant. The service is wonderful. We are extremely happy with our service and have enjoyed it for years More

Outstanding Service Raphael Powell and the team always do an outstanding job time and again! Thanks for always delivering exceptional service! I would definitely recommen Raphael Powell and the team always do an outstanding job time and again! Thanks for always delivering exceptional service! I would definitely recommend the dealership and service center to anyone! More

Best service always We have had the pleasure of dealing with Mr Clothier for a few years now, He has a few things going for him: he always greets you with a smile, a wa We have had the pleasure of dealing with Mr Clothier for a few years now, He has a few things going for him: he always greets you with a smile, a warm handshake and he always remembers your name. He always has the time to discuss options and alternatives. So far, he has never led us astray; so, we trust him totally. One more thing: he actually returns phone calls! More

Alex Clothier is 100% Class! I recently had my car in for service and for the 2nd time I had the pleasure of dealing with Alex Clothier. Once again I was blown away by the persona I recently had my car in for service and for the 2nd time I had the pleasure of dealing with Alex Clothier. Once again I was blown away by the personal, quality, and over-the-top customer service from my experience. What left the biggest impression on me though was Alex's honesty. I had questions regarding my brakes (I thought they were shot!) and, instead of telling me what multiple other dealers have told me in the past (with other cars) which was you really need your breaks replaced, Alex was 100% up front with me that I still had some life left (6mm) and that they didn't need to be replaced at this time. I have had at least 3 other experiences with dealers where they use scare/pressure tactics just to try to get your car into the shop, but not Alex! It was beyond refreshing and really made me appreciate the level of customer service and more importantly his honesty. He could have easily told me they needed to get replaced - I mean, I thought they did and said as much. Then there was the loaner vehicle which was just beautiful. Here is where it gets good though! I left my garage door opener in the loaner, called later that evening (when I couldn't get into my garage!) and Alex immediately recovered it from the loaner. The next morning, a driver from the dealership pulls up into my driveway, knocks on my door and hands me my garage door opener! Who does that?!?! He could have just dropped it in the mail or told me, yeah, we found it, now you can come and get it. Not even close! The next car I buy will be from Mercedes-Benz of Annapolis and every time I get it serviced I will be asking for Alex Clothier as my service advisor...the guy is pure class!!! More

Alex C. Is the best Alex has been my customer service rep for over a year. His service is superb and he gets the job done. I will never leave Mercedes of Annapolis. He is Alex has been my customer service rep for over a year. His service is superb and he gets the job done. I will never leave Mercedes of Annapolis. He is the best and makes owning my car a joy!!! More