Mercedes-Benz of Annapolis - Service Center

Excellent service Customer service outstanding the service and convenient of getting the work done The cleanness of the place They kept me informed Friendly custo Customer service outstanding the service and convenient of getting the work done The cleanness of the place They kept me informed Friendly customer service Thanks More

impeccable customer services Chuck Leymen, Service Rep., Dave Brady, Service Rep, Kevin McConnell, Management, Ben, Mechanic and Terrace, Roadside Assistance are truly wonderful p Chuck Leymen, Service Rep., Dave Brady, Service Rep, Kevin McConnell, Management, Ben, Mechanic and Terrace, Roadside Assistance are truly wonderful people to work with and they all have impeccable customer service. They have been professional at all times and will go out of there way to ensure you get the best service. I have been a customer since 2013 and am more than please with the service I have received at Mercedes-Benz Services Center of Annapolis.. Thank you, Wanda L. Bundy More

Attention to details Alex Clothier has been my service rep for many years now and each of my visits have always been treated with the utmost detail and attention. Alex Clothier has been my service rep for many years now and each of my visits have always been treated with the utmost detail and attention. More

Extremely Professional & ALWAYS goes the extra mile. I would like to say how happy I am with the OUTSTANDING service that Terrence Johnson provides. He is the epidemy of excellent customer service. I would like to say how happy I am with the OUTSTANDING service that Terrence Johnson provides. He is the epidemy of excellent customer service. Over the past 16 years, I have experience working with several of the Service Reps and Managers but what truly brings me back to the Annapolis location is the interaction with Mr. Johnson who is always pleasant, kind and caring with positive attitude. He ALWAYS go the extra mile ...not to mention how extremely professional he is at all times. His calm but sensitive demeanor makes me feel like he cares about my car and my time. This makes makes me feel like a valued customer. Terrence Johnson THANKS for ALWAYS going the extra mile EVERY time . More

Always A+ Service Alex is the best service technician I have ever worked with. I'm also a longtime BMW owner and MB service, particularly customer service, is hands dow Alex is the best service technician I have ever worked with. I'm also a longtime BMW owner and MB service, particularly customer service, is hands down the best out there. I know if I have any issue or meed last minute service Alex can work it in and get the vehicle back to me by the next day, usually...sometimes same day! I highly recommend MB of Annapolis and will continue to service my GLS550 there as long as I own it. More

Coolant Problem Found the source of the coolant problem and repaired. Outstanding service and very professional. I will only bring my vehicle into the Annapolis Merc Found the source of the coolant problem and repaired. Outstanding service and very professional. I will only bring my vehicle into the Annapolis Mercedes-Benz Serice Center. More

Highly recommended Excellent customer service at all times. I have been a long time customer and have brought my car in multiple times for various issues and have never Excellent customer service at all times. I have been a long time customer and have brought my car in multiple times for various issues and have never been dissapointed. I have a busy work schedule and Alex has always been very accommodating. More

Outstanding Customer Service I received outstanding service delivery during the scheduled maintenance of my 2016 GLC. Mr. Alex Clothier ensured timely/efficient support and my ov I received outstanding service delivery during the scheduled maintenance of my 2016 GLC. Mr. Alex Clothier ensured timely/efficient support and my overall experience was excellent!! More

Flat tire Great roadside service by Terence who brought tire to service dept which was then repaired quickly. Awesome service happy to be a client ... thank you Great roadside service by Terence who brought tire to service dept which was then repaired quickly. Awesome service happy to be a client ... thank you More

Repair/warranty service We purchased a Mercedes last year and have taken it in for service on several occasions and Alex consistently exceeds our expectations. He's always fr We purchased a Mercedes last year and have taken it in for service on several occasions and Alex consistently exceeds our expectations. He's always friendly, professional, eager to support and keeps us informed of progress on a daily basis. He responds right away when we have questions via text or phone. It's a pleasure working with him and appreciate all his help. Thanks Alex! Joe and Silvia Freyre More