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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,378 Reviews
Call Service Center (888) 261-7620

1,378 Reviews of Mercedes-Benz of Annapolis - Service Center

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August 01, 2023

Location is convenient, and pleasant personnel. Peter Herman is always so knowledgeable and explains things in a way that is understandable to someone not in the know! Makes all the difference More

by Tracy B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Mercedes-Benz of Annapolis responded

Hi Tracy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Aug 03, 2023 -

Mercedes-Benz of Annapolis responded

Hi Tracy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 26, 2023

Chuck was amazing during my service and explained everything that was required. He took good care of me. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2023 -

Mercedes-Benz of Annapolis responded

Hi Ashley, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Jul 31, 2023 -

Mercedes-Benz of Annapolis responded

Hi Ashley, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 26, 2023

Chuck is always responsive, professional, knowledgeable - and gets us taken care of first time. He’s the reason we keep coming back! More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2023 -

Mercedes-Benz of Annapolis responded

Hi Jake, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Jul 31, 2023 -

Mercedes-Benz of Annapolis responded

Hi Jake, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 25, 2023

Brought my car in for service and was pleased how well they took care of me. Chuck treated me like family. I definitely will be coming back again. More

by chad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Mercedes-Benz of Annapolis responded

Hi Chad, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 28, 2023 -

Mercedes-Benz of Annapolis responded

Chad, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

July 25, 2023

Chuck is very knowledgeable and I love how helpful he is especially when I need him in emergency situations. More

by Carter F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Mercedes-Benz of Annapolis responded

Hi Carter, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 28, 2023 -

Mercedes-Benz of Annapolis responded

Carter, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

July 21, 2023

I had been given a different advisor when I first came to Annapolis Mercedes, it was not a pleasant experience. Steve was assigned to me after & has gone above and beyond every time my car has needed service More

by Mrssampson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
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Jul 24, 2023 -

Mercedes-Benz of Annapolis responded

Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 17, 2023

Alex is great! He is extremely knowledgeable and responsive to your maintenance issues at Mercedes Service of Annapolis. He explains everything in detail and is ver More

by leematheu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership!

Jul 20, 2023 -

Mercedes-Benz of Annapolis responded

Hi Leematheu, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis - Service Center! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 13, 2023

Great dealership, service and sales is in two separate places first time I’ve ever seen that at a Mercedes Benz dealership More

by tyed66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Mercedes-Benz of Annapolis responded

Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Jul 17, 2023 -

Mercedes-Benz of Annapolis responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

July 12, 2023

Ronan has great Customer Service skills. I am so pleased with the service and appreciate him. More

by Ro Mill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

Jul 14, 2023 -

Ro Mill responded

The only other thing that I can think of is, if Mercedes would have contacted a few vendors to see if they had the rim i needed or recommended a new set.

July 12, 2023

Alex is great as always! Very professional and super helpful. I always ask for him when coming in for service. More

by navyniceguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Jul 14, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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