Mercedes-Benz of Annapolis - Service Center

My Service Advisor Alex Clothier brilliantly handled my 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced a 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced and now my car stops like a dream again and I do not have to worry! The service shop did not have all of the parts on hand, so Alex put me in a brand new Black on Black 2024 Mercedes-Benz GLB with only 13 miles on it and he said "You keep the car over the weekend and enjoy yourself!" This is the type of service that people dream about from other car companies! I have become uncustomed with this type of excellent service on my car thanks to Alex! More

He is great very detailed and professional a gentleman Definitely, the best service representative thx Definitely, the best service representative thx More

My Service Advisor was Alex Clothier and he is as always absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will cont absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will continue to own a Mercedes just so I get to keep him as my service advisor! More

I appreciate when the concern for my situation is priority. Experience is shown with solutions. priority. Experience is shown with solutions. More

The dealership is first class. Always a quick drop off and pick up process. The service is done correctly and in a timely manner. Always a quick drop off and pick up process. The service is done correctly and in a timely manner. More

The dealer is convenient and helpful. The only issue is with the length of time required to get an appt. The only issue is with the length of time required to get an appt. More

Ronan has been my adviser over the past few years and is a pleasure to work with. He is professional and very knowledgeable about what needs to be done. He also provides additional information to help me ma a pleasure to work with. He is professional and very knowledgeable about what needs to be done. He also provides additional information to help me make the best decision, which is very helpful and saves me money. Couldn’t have a better adviser for my truck! More

Ronan is a pleasure to do business with . He is always kind , professional and knowledgeable. Highly recommended him to anyone . He is always kind , professional and knowledgeable. Highly recommended him to anyone . More

For the First time ever today I showed up at 07:30am at the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definit the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definitely surprised my Service advisor Alex Clothier who was like "What are you doing here, what's going on" because 99% of the time they are used to calling You! I explained to him the brake noise and he was ready to get me in right then and there but I did not drive my 2020 Mercedes GLB there. Alex promptly scheduled me for service in February and I am now good to go! And not once did I even mention to schedule me for a loaner because this is not his first rodeo with me, it was already done like he was a magician or something! More

If you're looking for a friendly, professional, and honest service representative, Steve is for you! I’m always happy with my service and Steve is very knowledgeable and easy to work with. Steve goes a honest service representative, Steve is for you! I’m always happy with my service and Steve is very knowledgeable and easy to work with. Steve goes above and beyond for his clients! More