Mercedes-Benz of Annapolis - Service Center

Steve’s customer service is outstanding! He is beyond helpful when resolving my vehicle issues. Steve is easy going and quickly responds to my inquires. He’s gone out of his way a few times He is beyond helpful when resolving my vehicle issues. Steve is easy going and quickly responds to my inquires. He’s gone out of his way a few times to problem solve and I’m grateful! 4 years of service and I have zero complaints! If I haven’t said it enough - Thank You! More

Steve helped me with my 50k service. He communicated well all the issues of my vehicle, and he was very knowledgeable. He communicated well all the issues of my vehicle, and he was very knowledgeable. More

I have trusted my vehicle to MB of Annapolis and Steve Nevitte for years. Steve in extremely knowledgeable, personable and maybe most importantly, honest. As long as Steve is at MB of Annapolis they will Nevitte for years. Steve in extremely knowledgeable, personable and maybe most importantly, honest. As long as Steve is at MB of Annapolis they will have my business. More

Darnell Bowens was an amazing help! I didn't buy my pre-owned Mercedes from his dealership, but needed my Mercedesme app activated. Darnell was happy to assist me. He was very friend I didn't buy my pre-owned Mercedes from his dealership, but needed my Mercedesme app activated. Darnell was happy to assist me. He was very friendly, personable, and knowledgeable about the app and how to activate it. He made me feel comfortable with the different options the app provided and showed me a few other things I didn't know. He treated me just like I had bought a new car from him. I highly recommend seeking him out for you next purchase! More

My Service Advisor Alex Clothier brilliantly handled my 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced a 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced and now my car stops like a dream again and I do not have to worry! The service shop did not have all of the parts on hand, so Alex put me in a brand new Black on Black 2024 Mercedes-Benz GLB with only 13 miles on it and he said "You keep the car over the weekend and enjoy yourself!" This is the type of service that people dream about from other car companies! I have become uncustomed with this type of excellent service on my car thanks to Alex! More

He is great very detailed and professional a gentleman Definitely, the best service representative thx Definitely, the best service representative thx More

My Service Advisor was Alex Clothier and he is as always absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will cont absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will continue to own a Mercedes just so I get to keep him as my service advisor! More

I appreciate when the concern for my situation is priority. Experience is shown with solutions. priority. Experience is shown with solutions. More

The dealership is first class. Always a quick drop off and pick up process. The service is done correctly and in a timely manner. Always a quick drop off and pick up process. The service is done correctly and in a timely manner. More

The dealer is convenient and helpful. The only issue is with the length of time required to get an appt. The only issue is with the length of time required to get an appt. More