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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,378 Reviews

1,378 Reviews of Mercedes-Benz of Annapolis - Service Center

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February 10, 2023

Alex Clothier, our service advisor, and the other service staff are amazing. We can always count on him to be knowledgeable and quick with our service needs. If you're looking for exceptional customer servic More

by Tequila Harris-Fenwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Mercedes-Benz of Annapolis responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Feb 13, 2023 -

Mercedes-Benz of Annapolis responded

Hello Tequila, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. We hope you continue to choose us for all your automotive needs! Take care!

February 09, 2023

Alex Clothier, one of the service advisors, is absolutely fantastic - super helpful with great customer service! Every time I take my car in he provides honest and accurate information and makes sure my expe More

by Knelson718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 09, 2023

Service and assistance from Alex Clothier and the service staff was excelled and quick and he assisted in getting a part replaced under warranty More

by Seannmckenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 08, 2023

Alex Clothier is the absolute best service advisor. I always can trust him with my vehicle! More

by RevThea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

Feb 10, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 05, 2023

I had an emergency flat tire and Steve took care of me without an appointment and without hesitation. Steve made me feel safe knowing I had nothing to worry about! Love my Mercedes in Annapolis and the pe More

by Dhicksaaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Feb 07, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 03, 2023

Steve and Mercedes Benz of Annapolis stuff do excellent job at the service center. Steve has been very helpful and provided service in a very timely manner. He listens to you and provides great service. I More

by Dutta
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

Mercedes-Benz of Annapolis responded

Dutta, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 01, 2023

Very knowledgeable, friendly, and professional. He kept me informed and my car runs great will definitely use MB Annapolis again More

by Wshear1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Mercedes-Benz of Annapolis responded

Hello, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Feb 03, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 01, 2023

Terrific service quality and always impressed with the impeccable staff interaction. Easy like Sunday morning. More

by Skeet86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Mercedes-Benz of Annapolis responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Mercedes-Benz of Annapolis - Service Center as your first choice for service!

Feb 03, 2023 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 30, 2023

Always trusted, top notch service! Efficient, processional, honest recommendations! Always trust Steve’s recommendations for service on my GLE350. More

by Kayla R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Mercedes-Benz of Annapolis responded

Hi Kayla, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Feb 01, 2023 -

Mercedes-Benz of Annapolis responded

Hi Kayla, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

January 30, 2023

From the very onset, Ronan has been extremely attentive to me and the needs of my vehicle. Ronan always takes time out of his busy schedule, to ask me how are things with my family. When my vehicle has mai More

by nicecar1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Mercedes-Benz of Annapolis responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

Feb 01, 2023 -

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Our team is available should you require any extra help.

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