Mercedes-Benz of Annapolis - Service Center

Chuck helped me in a pinch. I needed quick service for an engine light that came on and he was able to fit me in. Thank you!! I needed quick service for an engine light that came on and he was able to fit me in. Thank you!! More

The service department is excellent. Work needed on my car is explained well and completed I’m a timely manner. Work needed on my car is explained well and completed I’m a timely manner. More

I can take my vehicle to any Mercedes Benz dealership for my service. I choose Mercedes Benz of Annapolis because of Alex. He is always professional and courteous. Alex always thanks me for my business and k my service. I choose Mercedes Benz of Annapolis because of Alex. He is always professional and courteous. Alex always thanks me for my business and keeps me in the know about what is needed for my vehicle. I will continue to bring my business to MB of Annapolis thanks to Alex. More

Alex is always helpful on any repairs in my car he is awesome great customer service awesome great customer service More

Alex has been my service adviser for a long time and I rely on his knowledge and expertise whenever I have questions about my E300. Alex is the best! In addition, the Service Department is excellent! rely on his knowledge and expertise whenever I have questions about my E300. Alex is the best! In addition, the Service Department is excellent! More

Excellent service and personal. Always take appointments on time, have car ready when promised and Steve my service advisor knows his product. Always take appointments on time, have car ready when promised and Steve my service advisor knows his product. More

Peter is very knowledgeable and a true professional. Everything was explained up front and my experience proceeded exactly as he indicated. J.R. is one of the nicest, most competent and helpful repres Everything was explained up front and my experience proceeded exactly as he indicated. J.R. is one of the nicest, most competent and helpful representatives I've ever had the pleasure of encountering. I have, and will continue to recommend MB of Annapolis for service. More

I recently purchased a brand new Mercedes from Annapolis a few weeks ago. Unfortunately, the car developed a slow leak(due to a nail) in the rear tire a few days ago. I was able to get a same day service ap a few weeks ago. Unfortunately, the car developed a slow leak(due to a nail) in the rear tire a few days ago. I was able to get a same day service appointment with Peter Herman. Peter was very sympathetic and helpful to my situation.  He was able to replace the tire under warranty. I was very pleased with the level of service I received. More

Had a blow out and towed the vehicle overnight on a Friday . It was ready by 11am Saturday next day. Peter provided excellent service! Friday . It was ready by 11am Saturday next day. Peter provided excellent service! More

If you want premier consumer service excellence, please visit Mr. Alex Clothier at Mercedes Benz of Annapolis (MBA). Mr. Clothier easily and naturally provides full engagement, full attention to your needs visit Mr. Alex Clothier at Mercedes Benz of Annapolis (MBA). Mr. Clothier easily and naturally provides full engagement, full attention to your needs. Nobody enjoys having their car serviced, but he makes the process bearable and easy. His integrity manifests itself as being paramount to his character. He exercises extreme patience and makes you feel as if you are a top tier customer, which is paramount to an OCD customer like me. No false promises, as Alex is a man of his word and he fixes what other dealerships get wrong. Long story, I won’t go there. :) Alex understands that it's about building relationships; not just servicing cars. MBA maintains their great standing in the industry with having Mr. Alex Clothier in their organization. If you want a seasoned professional who always answers the call and sets the tone, the epitome, for what a Service Advisor should be. Alex Clothier… and you will not go wrong! Cheers! More