Mercedes-Benz of Annapolis - Service Center

You have an absolutely great service team, especially Chuck. Everytime I come in for service, he and the rest of the team exceed my expectations! Truly exceptional! Chuck. Everytime I come in for service, he and the rest of the team exceed my expectations! Truly exceptional! More

This dealership and service is the reason we are loyal to Mercedes. We’ve been to other dealers and service centers, but truly nothing compares to Annapolis!! Chuck took SUCH good care of us in our last serv Mercedes. We’ve been to other dealers and service centers, but truly nothing compares to Annapolis!! Chuck took SUCH good care of us in our last service and he is the best! More

Great customer service. Very attentive, helpful and caring. Always willing to assist, and Very personable. I'm very appreciative for his assistance and all that he does f Very attentive, helpful and caring. Always willing to assist, and Very personable. I'm very appreciative for his assistance and all that he does for his customers. More

I meet Mr. Steve the day of my appointment on 4/13/2023- I dropped My vehicle off secured a loaner vehicle within 15 minutes, great!! Then I forgot to leave my Steve the day of my appointment on 4/13/2023- I dropped My vehicle off secured a loaner vehicle within 15 minutes, great!! Then I forgot to leave my keys he called and offer to come pickup my keys after they were found in my purse Amazing. My vehicle received the needed service the vehicle was cleaned and detailed. He text me that everything was okay I made it there just before closing. I’m very appreciative of Me. Steve & staff at Mercedes-Benz Service of Annapolis. Thanks so much More

Made sure to take care of my issues even when another dealership should have been responsible dealership should have been responsible More

Alex has been my professional service rep for 3 years and 73,000 miles on my 2020 Mercedes GLB250 and I don't want anyone else! After working my midnight shift, Alex got me in and out of the service center i 73,000 miles on my 2020 Mercedes GLB250 and I don't want anyone else! After working my midnight shift, Alex got me in and out of the service center in 5 minutes and he put me in a brand new Mercedes GLC loaner. I beat other customers who were sitting there before me, he knew I was tired! When I picked my car up in the afternoon, I had 4 brand new Continental Tires, new rear brake pads, disc, and rotors, and the oil change was done. It felt like I had a brand new car! I really hope the Mercedes Service center takes care of Alex like he takes care of me! More

Steve was great. Service was outstanding. He placed me in a temp car and took great care of making sure all was right before calling. Great communication Service was outstanding. He placed me in a temp car and took great care of making sure all was right before calling. Great communication More

My Service advisor Chuck did a fantastic job walking me through the problems with my vehicle. He brought Steve the tech in to walk me through what needed to be done. The repair of the vehicle was timely a through the problems with my vehicle. He brought Steve the tech in to walk me through what needed to be done. The repair of the vehicle was timely and runs like new. I highly recommend Mercedes benz annapolis service. More

Chuck Leyman has been my service rep for over five years, through various vehicles at MB Annapolis service center. He has always been professional, courteous, accommodating, and extremely competent. His comm through various vehicles at MB Annapolis service center. He has always been professional, courteous, accommodating, and extremely competent. His communication is clear and precise on all service and policy information. He responds promptly to requests and the service is completed with attention to detail. He exhibits a genuine interest in his clients and genuine concern. We appreciate Chuck and the staff for their dedication to their patrons. The loaner vehicles are always clean and the waiting area comfortable. More

Brought my CLS in to have the brakes checked. He got me in fast and got it taken care of. Thanks Chuck! He got me in fast and got it taken care of. Thanks Chuck! More