Mercedes-Benz of Annapolis - Service Center

Michael Benso (Benz-o) went out of his way to make it convenient for me to get a needed repair. He drove to my workplace in Fairfax, VA, left me a loaner car, drove mine back to Annapolis for the work t convenient for me to get a needed repair. He drove to my workplace in Fairfax, VA, left me a loaner car, drove mine back to Annapolis for the work to be done, then returned it the same afternoon. I couldn't have asked for more in the way of customer service. Thank you, Michael! Kristin Rohr More

June 2005 I Took my ML 320 in for its 48,000 check-up. A person in the service department broke the lower apron for the driver's seat. I did not discover this until I returned home. I immediately called an person in the service department broke the lower apron for the driver's seat. I did not discover this until I returned home. I immediately called and reported the breakage. They said it would be ordered and repaired immediately. In Sept. they called and said the part was in, as we were leaving for Europe, I could not bring the car in. When we returned I called the dealership and made an appt. When I picked up the car it had not been repaired (it was left to me to discover this). They had given the part away to another customer. The part was reodered, again I went in. They did not have the complete part. As of 18 Nov. I am still waiting for the parts. There have been other incidents of this nature. After this is repaired I will never go to this dealership again. More