Mercedes-Benz of Annapolis - Service Center

Car Wash In late March 2015, we purchased our first Mercedes-Benz and our wonderful salesman, Brian Sturgeon, told us that we get free car washes at the dealer In late March 2015, we purchased our first Mercedes-Benz and our wonderful salesman, Brian Sturgeon, told us that we get free car washes at the dealership. I took my car for the first wash today and I cannot praise them enough. The service department is like no other I have ever experienced and I have been to many. The area you pull into is spotless and the manner in which staff greet you makes you feel more like you have arrived at a hotel with valet parking and concierge service. The lounge area is extremely comfortable and also spotless. There is a big screen television on the wall that shows the actual area where cars are worked on. You guessed it, even that area is spotless. It seriously was hard to believe that I was in a car service department. I was in and out in less than 30 minutes. Given the overall buying experience from Mercedes-Benz of Annapolis and with today's experience with their service department, I am hooked for life on Mercedes-Benz. More

Loaner Cars! I am appalled that after paying Mercedes-Benz car prices that I would be expected to accept the fact that when I get my vehicle serviced I am not guar I am appalled that after paying Mercedes-Benz car prices that I would be expected to accept the fact that when I get my vehicle serviced I am not guaranteed to be given a Mercedes-Benz loaner. Really? II absolutely expect to be given a Mercedes-Benz Loaner that is in fact a Mercedes-Benz. Why would I drive any other vehicle when I went out of my way to pay Mercedes-Benz prices for a "Quality, High End Vehicle" and was willing and able to accept the horrible gas mileage that comes along with a Mercedes- Benz. That is more than flexible and accepting. Get Mercedes-Benz loaners for your Mercedes-Benz owner and stop thinking it is acceptable to have your consumers drive any vehicle you throw their way. More

Communication in form of emails and phone calls not always returned. Various issues with service department. Had to inform regional MB operations manager who even confirmed there have been and are ongo always returned. Various issues with service department. Had to inform regional MB operations manager who even confirmed there have been and are ongoing issues at this dealership. More

Kevin Smith is a consumate professional who brings a personal touch to service. Taking time out of my day to get a car worked on is never fun, but Kevin makes the experience easy and enjoyable. He knows personal touch to service. Taking time out of my day to get a car worked on is never fun, but Kevin makes the experience easy and enjoyable. He knows Mercedes Benz cars and he treats my car as if it were his own. That to me, is the best kind of service you can get. I wouldn't take my car anywhere else. While I have considered buying other cars, I will probably stick with a Benz just because I like the service and every car needs service. More

I bought a new Mercedes from these folks a few years back and continued to service my older Mercedes with them. Service was never very good for either car. At one point, the older car needed a large amount and continued to service my older Mercedes with them. Service was never very good for either car. At one point, the older car needed a large amount of service, and I had Mercedes of Annapolis do it. They not only didn't do the main part of the work right, they charged me for stuff they didn't actually do, and broke a couple of items that weren't broken when I brought the car in. I asked Mercedes-Benz USA to do get involved in trying to come to a reasonable accommodation, but they said they weren't interested in helping out with poor service on a used Mercedes. I only go to these folks now if I have something that MBUSA requires to be done at the dealer. Even then, sometimes I trek all the way out to Silver Spring to avoid these schlubs. The dealership in Silver Spring (used to be Herb Gordon Mercedes) has really fallen in quality, too, since merging into the same company as Mercedes of Annapolis. I'll look at some BMWs and Lexuses next time I need a car. More

A mostt unsatisfactory service experience. Car in at 9 am. Promised by 3pm. Not done until 3:45. No one seemed to no what was going on. Required to get in line to get in another line. No Over all resp am. Promised by 3pm. Not done until 3:45. No one seemed to no what was going on. Required to get in line to get in another line. No Over all responsibility for complete job. Very in efficient More

We began receiving the "replace battery in key" message shortly after purchasing our new E350, and we replaced the batteries in both keys within a month of purchase. When the message reappeared ea message shortly after purchasing our new E350, and we replaced the batteries in both keys within a month of purchase. When the message reappeared earlier this year we became concerned, and mentioned it to our service advisor, Frank Wilson. Frank swapped the batteries again, and asked that I keep an eye on the keys. One month later it happened again, and Frank advised swapping the keys. He informed me that the keys were found to be malfunctioning. When I picked up the car, only one key had arrived. I told him I could return to Annapolis to pick up the other one when it came in, but he offered to have one of the drivers bring it by my house. Unfortunately, the day that the key arrived at the dealership the drivers were already booked solid. I again offered to drive down to the dealership to pick up the key, but was told that someone would take care of it for me. The next thing I heard was that the acting Parts Manager, Richard Hamilton, would bring the key to me after work that evening. As promised, he showed up at 6:30, having braved a real downpour en route, and handed me my key. He also stuck with me until we confirmed that the key was functioning properly (but that is another story). I must say that I was quite impressed by this gentleman, who was willing to "go the extra mile" (or, in my case, the extra 22 miles) to make sure that my problem was resolved. More

Troy Gresham , Service Consultant,was extraordinarily helpful and accommodating in providing me with an immediate response to an urgent need for repair of my car on a busy holiday weekend. He greeted me helpful and accommodating in providing me with an immediate response to an urgent need for repair of my car on a busy holiday weekend. He greeted me in a warm and attentive manner. He made me feel as if my request was important to him and assured me that the service I needed could be provided. And, I arrived at the shop WITHOUT an appointment, as my car had an unexpected breakdown. Despite being very busy, he saw that my car was repaired in a very short time. Troy is an example of the best of customer service. thank you, Troy! Dave Fagley, the technician who serviced my car, was very helpful in explaining the problem and describing what was required to fix it. He gave me confidence that he could do what needed to be done. thank you Dave. More