Mercedes-Benz of Annapolis - Service Center

Excellent I have been dealing with Mercedes of Annapolis for the past 18 months. My service provider is Jeff Johnson. Whenever I have had a problem I called h I have been dealing with Mercedes of Annapolis for the past 18 months. My service provider is Jeff Johnson. Whenever I have had a problem I called him and received a prompt response to my problem. He took my car in the next day with an explanation as to what was going on and how long it would take to correct. He is a very personable employee at Mercedes and I would recommend him to anyone that I know that has a Mbenz. Great work Jeff. More

Great customer service! We have been using Annapolis service center for years. Some years ago we felt that customer service had gone down, but past few years it is better tha We have been using Annapolis service center for years. Some years ago we felt that customer service had gone down, but past few years it is better than ever. I am really big about customer service and it is excellent! Sean Engelhard is such an excellent advisor. He communicates so well and is very helpful and always on the top of things. I highly recommend him for anyone . You will not be disappointed! Also could not be happier to talk to Glen Pierce. He can solve any problem I have. He makes your day better with his positive energy and joy! I am over all giving A + for Annapolis MB! More

Outstanding service Chuck at Mercedes Benz of Annapolis Service is awesome! He is consistently professional and helpful. He has earned our complete trust, which I feel Chuck at Mercedes Benz of Annapolis Service is awesome! He is consistently professional and helpful. He has earned our complete trust, which I feel is rare in the car business. He goes out of his way to make sure that absolutely everything that we might need is taken care of, and he does it right the first time! Glenn Pierce in parts is our "go to guy" anytime we need parts. He seems to know every car from memory, and is generous with his time giving helpful advice and details. The waiting area at Mercedes Benz of Annapolis is very nice, complete with a wide array of beverages and snacks. Their car wash is superior to other Mercedes dealers we have encountered when traveling in other states. I highly recommend MB of Annapolis Service to anyone who owns a Mercedes vehicle! More

Car Wash In late March 2015, we purchased our first Mercedes-Benz and our wonderful salesman, Brian Sturgeon, told us that we get free car washes at the dealer In late March 2015, we purchased our first Mercedes-Benz and our wonderful salesman, Brian Sturgeon, told us that we get free car washes at the dealership. I took my car for the first wash today and I cannot praise them enough. The service department is like no other I have ever experienced and I have been to many. The area you pull into is spotless and the manner in which staff greet you makes you feel more like you have arrived at a hotel with valet parking and concierge service. The lounge area is extremely comfortable and also spotless. There is a big screen television on the wall that shows the actual area where cars are worked on. You guessed it, even that area is spotless. It seriously was hard to believe that I was in a car service department. I was in and out in less than 30 minutes. Given the overall buying experience from Mercedes-Benz of Annapolis and with today's experience with their service department, I am hooked for life on Mercedes-Benz. More

Loaner Cars! I am appalled that after paying Mercedes-Benz car prices that I would be expected to accept the fact that when I get my vehicle serviced I am not guar I am appalled that after paying Mercedes-Benz car prices that I would be expected to accept the fact that when I get my vehicle serviced I am not guaranteed to be given a Mercedes-Benz loaner. Really? II absolutely expect to be given a Mercedes-Benz Loaner that is in fact a Mercedes-Benz. Why would I drive any other vehicle when I went out of my way to pay Mercedes-Benz prices for a "Quality, High End Vehicle" and was willing and able to accept the horrible gas mileage that comes along with a Mercedes- Benz. That is more than flexible and accepting. Get Mercedes-Benz loaners for your Mercedes-Benz owner and stop thinking it is acceptable to have your consumers drive any vehicle you throw their way. More

Communication in form of emails and phone calls not always returned. Various issues with service department. Had to inform regional MB operations manager who even confirmed there have been and are ongo always returned. Various issues with service department. Had to inform regional MB operations manager who even confirmed there have been and are ongoing issues at this dealership. More

Kevin Smith is a consumate professional who brings a personal touch to service. Taking time out of my day to get a car worked on is never fun, but Kevin makes the experience easy and enjoyable. He knows personal touch to service. Taking time out of my day to get a car worked on is never fun, but Kevin makes the experience easy and enjoyable. He knows Mercedes Benz cars and he treats my car as if it were his own. That to me, is the best kind of service you can get. I wouldn't take my car anywhere else. While I have considered buying other cars, I will probably stick with a Benz just because I like the service and every car needs service. More

I bought a new Mercedes from these folks a few years back and continued to service my older Mercedes with them. Service was never very good for either car. At one point, the older car needed a large amount and continued to service my older Mercedes with them. Service was never very good for either car. At one point, the older car needed a large amount of service, and I had Mercedes of Annapolis do it. They not only didn't do the main part of the work right, they charged me for stuff they didn't actually do, and broke a couple of items that weren't broken when I brought the car in. I asked Mercedes-Benz USA to do get involved in trying to come to a reasonable accommodation, but they said they weren't interested in helping out with poor service on a used Mercedes. I only go to these folks now if I have something that MBUSA requires to be done at the dealer. Even then, sometimes I trek all the way out to Silver Spring to avoid these schlubs. The dealership in Silver Spring (used to be Herb Gordon Mercedes) has really fallen in quality, too, since merging into the same company as Mercedes of Annapolis. I'll look at some BMWs and Lexuses next time I need a car. More