Mercedes-Benz of Annapolis - Service Center

Service by Alex Clothier This is the finest service Advisor in the business. He knows Mercedes there's none finer. He is the y far the best advisor I have ever had. This is the finest service Advisor in the business. He knows Mercedes there's none finer. He is the y far the best advisor I have ever had. More

Over the top Alex Clothier and his team provide outstanding service. We live all the way up in Baltimore and are very grateful that they go the extra mile(quite li Alex Clothier and his team provide outstanding service. We live all the way up in Baltimore and are very grateful that they go the extra mile(quite literally) to provide us with unmatchable service. Keep up the good work. We highly recommend!!! More

Excellent Customer Service from Mike Adams If you want premier service just ask for Mike Adams.   I have driven a Mercedes for almost 20 years and the service received has ranged from " room fo If you want premier service just ask for Mike Adams.   I have driven a Mercedes for almost 20 years and the service received has ranged from " room for improvement" to "good."  However, since I started taking my vehicle to  Mercedes Benz of Annapolis and meeting Mike, I have received and come  to expect excellent customer service.  Of course the quality of the work was good as expected with Mercedes, but the interaction with Mike  was the icing on the cake.  I felt that the money paid for the service was well worth it  due to the pleasant interactions with Mike.  Thanks Mike for your time, professionalism and expertise. More

Excellent customer care I want to thank Mike Adams for taking such good care of us! Recently my husband and I were out of town when my son experienced problem with one of ou I want to thank Mike Adams for taking such good care of us! Recently my husband and I were out of town when my son experienced problem with one of our tires. We were not the least bit concerned because we knew that Mike would take excellent care of the situation. He went out of his way to take care of it and had my son safely back on the road in no time. Not only did he help our son, he helped us enjoy the rest of our trip because we had peace of mind that our son and our car were in good hands! More

Mercedes hold onto Mike Adams...he is a gem! Mike has gone out of his way on several occasions to assist me when I have had problems with my vehicle. He ensures the repairs are top notch and are Mike has gone out of his way on several occasions to assist me when I have had problems with my vehicle. He ensures the repairs are top notch and are completed expeditiously. I know that my day is going to turn around once I see Mike, even though it started out with a serious glitch. Thank you Mike for the terrific customer service! More

Have to see Alex Clothier, he is Amazing!!! Alex Clothier made my first experience at the Mercedes-Benz of Annapolis Service Center so wonderful. Not only was he attentive but he went above and Alex Clothier made my first experience at the Mercedes-Benz of Annapolis Service Center so wonderful. Not only was he attentive but he went above and beyond to answer and show me how to use many features that I had questions on. As a first time owner of a Mercedes Benz, I can tell you that this excellence in customer service has already made know that I will always purchase a Benz and will bring it to Alex!! More

Par Excellence - Thanks Alex Clothier! I would like to personally thank Mr. Alex Clothier for the exceptional service that he provided to both my wife and I during our recent visits to Merc I would like to personally thank Mr. Alex Clothier for the exceptional service that he provided to both my wife and I during our recent visits to Mercedes-Benz of Annapolis reference my 2012 E550 Coupe and my wife's 2012 E 550 Cabriolet. He epitomizes to concept of Customer Service excellence. He listens to the voice of the customer and explains the process that will be used upon intake of the vehicle. His pleasant demeanor and "can-do" attitude creates a welcoming experience. As a perfectionist, this was especially pleasing as I have not received an unpleasant experience with the extraordinary team of professional. Alex is a true asset to both Mercedes-Benz of Annapolis and it's customers alike. As a long time Lexus loyalist, I must admit that I was apprehensive of the service and level of detail that I would receive from a Mercedes-Benz dealership. Alex' actions allayed my apprehension and confirmed my decision to become a proud Mercedes owner. They simply do not come any better than Alex! I look forward to a positive relationship with this dealership for years to come due to my experience with Alex and the other professional staff (Kevin, Mike, Pia, Brian Noel, Parker, etc). More

Go (magic) Mike! Dude. My experience working with Michael A, was awesome. He was totally knowledgable and professional. From start to finish, he was ON it. He took Dude. My experience working with Michael A, was awesome. He was totally knowledgable and professional. From start to finish, he was ON it. He took amazing care of me. This level of service is why I chose, Mercedes-Benz. Keep up the good work, bro. Have a problem w/ your vehicle?? Talk to Mike. More

Courteous and knowledgeable My experience with Annapolis Mercedes Service is always has always been a positive one Raphael Powell provides me with timely information and ensure My experience with Annapolis Mercedes Service is always has always been a positive one Raphael Powell provides me with timely information and ensures quality results. More

Amazing experience Had a great experience at Mercedes of Annapolis they took very good care of me and I was in and out not to mention you can have ice cream wile you wai Had a great experience at Mercedes of Annapolis they took very good care of me and I was in and out not to mention you can have ice cream wile you wait More