Mercedes-Benz of Annapolis - Service Center

mercedes benz of annapolis is the best Chuck is the best .he had me in and out with in 3 minutes of being greeted.He kept me informed through out the day via texts (love it). Eric the maste Chuck is the best .he had me in and out with in 3 minutes of being greeted.He kept me informed through out the day via texts (love it). Eric the master tech fixed my car right the first time and in a quick and timely manor. Pia the cashier greeted me with a smile and had my car in the service drive ready to go in less then 2 minutes. Bravo Mercedes Benz of Annapolis to a job well done !!! More

Mercedes's #1 Service Advisor!!!! Alex rocks! Not only does he remember you when you come in, but he is polite and makes a visit to the Mercedes service center less threatening. He a Alex rocks! Not only does he remember you when you come in, but he is polite and makes a visit to the Mercedes service center less threatening. He always calms my nerves by saying, "I'll take care of you." What that means to me is that he understands my concerns and that he will do his best to correct the problem in a timely manner. Alex is considerate of my schedule and ALWAYS goes above and beyond what is expected. He also makes every visit personal by recalling something that we discussed before no matter how long it has been. And, most of all he is trustworthy. That means so much when you have to have service. All of the folk at the service center so far have been professional, kind and a pleasure to interact with. The Annapolis Mercedes Service center is like no other I have ever interacted with and I tell all of my friends and family to go there and ask for Alex!!! Thank you Mercedes Annapolis for caring for my vehicle so well. More

Getting a key made for my r129 Mercedes sl500 i came in looking have a key made for my 1994 Mercedes Benz sl500 and David Brady was very helpful in assisting me to do so. I Highly recommend seein i came in looking have a key made for my 1994 Mercedes Benz sl500 and David Brady was very helpful in assisting me to do so. I Highly recommend seeing him next time you come in for service. More

S550 electrical shut down service Two recent electrical/computer shut downs, 1st time the starter motor defective, 2nd the car 2 hours later, the engine revived and I took it to the de Two recent electrical/computer shut downs, 1st time the starter motor defective, 2nd the car 2 hours later, the engine revived and I took it to the dealership. Alex Clothier is an outstanding, considerate and knowledgeable resource. Beyond service excellence! More

Superb! To be concise, Alex was not only extremely accommodating but went above and beyond expectations. He worked with my schedule, eased my warranty concer To be concise, Alex was not only extremely accommodating but went above and beyond expectations. He worked with my schedule, eased my warranty concerns and made the entire service process, which usually tends to be quite nerve wracking, a pleasant and speedy experience. Everyone at this dealership was helpful and personable. He set me up with an awesome 2017 E300 loaner and provided follow up with my service needs the next day. Not only will I always bring my car back should service needs arise but I will be sure to purchase my next Mercedes at this dealership. My car was brought to me thoroughly sorted, washed and vacuumed! **He also took the time to acclimate me to the loaner and offered to check behind a previous maintenance service I had done at another shop.** Exemplary!!! Thank you :) More

The BEST Professional, friendly, courteous and knowledgable all describe my recent visit. Their customer service truly exceeds all expectations!! My thanks to Professional, friendly, courteous and knowledgable all describe my recent visit. Their customer service truly exceeds all expectations!! My thanks to Alex for the perfect visit. More

Outstanding Service Rodd Bowman and Chuck Leyman are a team of experts that insure the customer is first in every aspect of ownership, operation and maintenance of my aut Rodd Bowman and Chuck Leyman are a team of experts that insure the customer is first in every aspect of ownership, operation and maintenance of my automobile. If nothing more than a drop by visit for a car wash, each will check to make sure the car is performing to my expectations. what more can an owner expect? Make no mistake, service is what makes a long term owner return. I know I am a return customer thank you Rodd and Chuck. More

Alex Clothier For the first time within several years it was a great pleasure to have Alex Clothier as a Service Advisor! Thanks for your business, Alex! Elle For the first time within several years it was a great pleasure to have Alex Clothier as a Service Advisor! Thanks for your business, Alex! Elle More

Amazing Customer Service I've brought my GL450 in a few times and every single time my client service advisor Alex has been amazing. It is a true pleasure to work with someone I've brought my GL450 in a few times and every single time my client service advisor Alex has been amazing. It is a true pleasure to work with someone who is incredibly professional and courteous. I am complelety impressed by the service at Mercedes-Benz Annapolis. More